Open to opportunities

Andres Cardona

@andrescardona

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Systems Engineer specializing in systems administration, cloud support, and automation.

Colombia

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What I'm looking for

I seek a role where I can manage and improve cloud and on‑prem systems, respond to critical incidents, automate processes, and grow in Azure, Linux, and automation within a collaborative, documentation-driven team.

I am a Systems Engineer with hands-on experience in systems administration, technical support, and cloud services, focused on ensuring reliable operations for servers and business-critical systems. I have supported Microsoft 365, Azure, Linux environments, and payment processing systems while resolving high‑priority incidents and meeting SLAs.

I have worked with ServiceNow and Jira to manage incident queues, user provisioning, backups, and documentation, and I collaborate with cross-functional teams to implement changes and improvements. My background includes Linux, SQL troubleshooting, Active Directory/Entra ID, Exchange Admin Center, Teams, OneDrive, and SharePoint administration.

I continuously develop skills in Python, PowerShell, Azure, and automation to improve system reliability, streamline operations, and support secure, compliant environments. I prioritize clear documentation, rapid incident response, and scalable solutions.

Experience

Work history, roles, and key accomplishments

Infrastructure Engineer II

Yum! Brands

Jan 2025 - Jan 2026 (1 year)

Resolved incidents and requests via ServiceNow, managed Microsoft 365 user accounts and backups, and supported projects and changes for M365 and Azure services to meet SLAs and improve team operations.

ServiceNow Azure SharePoint Active Directory

Technical Support Specialist

SageSure

Jan 2024 - Jan 2025 (1 year)

Handled incidents and requests in Jira, met SLA targets with average first contact response ~3 hours, and produced procedural documentation while supporting Azure, on-prem systems, Windows and macOS environments.

Jira Azure Windows MacOS Technical Support SLA Management Documentation Incident Management

Systems Support Analyst

ScotiaGBS

Jan 2022 - Jan 2024 (2 years)

Monitored and maintained critical payment systems (including SWIFT), prioritized and resolved 911 incidents to meet SLAs, and performed Linux and SQL-based troubleshooting for payment processing operations.

Linux SQL Swift Incident Response ServiceNow Payment Processing Monitoring Troubleshooting

Education

Degrees, certifications, and relevant coursework

Universidad EAN

Bachelor of Science, Computer Science

Bachelor of Science in Computer Science completed at Universidad EAN in Bogotá, focusing on core computer science principles and practical systems skills.

SENA

Technology, Operating Systems and Networking

Completed a Technology program in Operating Systems and Networking at SENA in Bogotá D.C., emphasizing system administration and network fundamentals.