Daniel Morón
@danielmorn
Customer service professional delivering technical support and logistics coordination in fast-paced environments.
MexicoWhat I'm looking for
I’m a customer service professional with experience and a focus on the automotive manufacturing industry. I’m characterized by punctuality, commitment, and an attitude always focused on exceeding Teleperformance expectations.
In my roles, I’ve supported clients in the United States as a bilingual technical support agent for the Comcast campaign, learning quickly to adapt to industry processes, products, and technical requirements. I strive to build trust in every contact by delivering efficient solutions and contributing to continuous improvement.
At DBG Company, I supported quality and logistics work by preparing reports and evaluation metrics, generating shipments, assisting in internal systems, and implementing inspection methods and auditing production areas. Most recently, I analyze demand via EDI (830/850/866 requirements), manage 6+ client accounts, negotiate demand adjustments by call or email, track purchase orders and weekly KPIs for Past Due, and coordinate post-shipment services.
Experience
Work history, roles, and key accomplishments
Customer Service (EDI) Specialist
DBG Company
Mar 2024 - Present (2 years 3 months)
Analyzed demand using EDI (830/850/866), managed 6+ client accounts, negotiated demand adjustments via calls/email, and coordinated post-shipment service with warehouse/loading operations.
Customer Service Jr
DBG Company
Jan 2024 - Mar 2024 (2 months)
Managed logistics for merchandise shipments, tracked purchase orders, and produced weekly KPI metrics to monitor and resolve orders in past due.
Quality Department Intern
DBG Company
Jul 2023 - Dec 2023 (5 months)
Prepared departmental metric reports and supported shipment generation for finished products, while assisting inspection methods and auditing across production and quality areas.
Quality & Logistics Intern
DBG Company
Jul 2023 - Dec 2023 (5 months)
Prepared reports to evaluate departmental metrics, generated finished-product shipments to clients, and supported internal-system activities. Helped develop inspection methods and audit production areas to support quality improvements.
Administrative Assistant
INPLADEM
Jan 2023 - May 2023 (4 months)
Supported business incubators and served as a community manager for government websites, providing efficient solutions to build trust and improve service delivery.
Provided bilingual technical support for Comcast clients in the United States, delivering professional customer service while quickly learning campaign processes and requirements.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma de Nuevo León
Bachelor in International Business, International Business
2019 - 2023
Earned a Bachelor in International Business from Universidad Autónoma de Nuevo León (2019–2023).
CEB Cnar High School
2015 - 2017
Completed high school studies from 2015 to 2017.
CEB Cnar High School
High School Diploma, General Education
2015 - 2017
Completed high school studies from 2015 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Website
efset.org/cert/DVe hTSJob categories
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