At Western Union, I own global training delivery for financial product launches and system implementations, coordinating across Product, Operations, Change Management, and Communications. I lead Instructional Designers, Trainers, and Copywriters in delivering multilingual learning resources aligned with quality standards and implementation milestones.
At Amazon, I owned global learning strategy and certification roadmaps for risk and investigation teams, created a global trainer pool, and led and mentored eight content creators. I also managed international training and content programs, using performance analysis to identify delivery gaps and guide improvements.
