Open to opportunities

so navarrete

@sonavarrete

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I lead data-driven operations, risk, and executive escalation programs at Amazon.

Costa Rica

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What I'm looking for

I'm looking to apply data-driven program strategy, operational risk management, and AI/ML capabilities to scalable cross-functional business initiatives.

Fast pace learner, always striving for the best of results and the easiest way to solve a difficulty, developed multiple professional areas along the way (Customer service, Sales, Technical Support, Fraud, data analysis, Quality Assurance, risk management) Confident in my abilities, consistently looking for growth and development, customer centered, goals setter, determined to do well in my job, while also making the company I work for, more competitive. Self-Determined and driven to excellence. Currently specialized in Project Management and Scrum Master projects.

I've also led risk management, quality assurance, audits, investigations, training, and process improvements. I'm currently expanding my program strategy toolkit through Machine Learning and AI studies, with hands-on work in Python, data modeling, predictive analytics, and responsible AI.

Experience

Work history, roles, and key accomplishments

Current

Program Manager

Current

Amazon

Jan 2025 - Present (1 year 7 months)

Managed executive escalations end-to-end, coordinating cross-functional teams to ensure timely resolution and clear communication to senior leadership, maintaining SLA compliance across all escalation tiers. Led root cause analyses for recurring operational issues, identifying systemic gaps and implementing corrective action plans that reduced repeat escalations through process improvements.

Root Cause Analysis Cross functional Coordination SLA KPI Reporting Process Improvement A+ Content Catalog Management

Education

Degrees, certifications, and relevant coursework

CENFOTEC University

University Technician, Machine Learning & AI

2026 -

Activities and societies: Hands-on experience with Python for data analysis and machine learning model development; coursework in ethical AI principles.

Pursuing a University Technician degree in Machine Learning and AI, with coursework in AI/ML fundamentals, data modeling, and predictive analytics.