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Jose Enrique Arias

@joseenriquearias

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Senior Regional Compliance Officer with expertise in risk management.

Costa Rica

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What I'm looking for

I seek a role that values strategic leadership and offers opportunities for professional growth in compliance and risk management.

As a Senior Regional Compliance Officer at Western Union, I have honed my skills in compliance and risk management, ensuring adherence to AML policies across multiple countries in Latin America. My role involves evaluating internal controls, conducting transactional analyses, and providing training to ensure operational efficiency. I pride myself on being an effective communicator and a strategic leader, dedicated to fostering compliance and supporting our Sales & Account Managers with new product implementations.

With over 4.5 years of experience in compliance and risk management, I have successfully managed large teams and multi-departmental projects, driving continuous improvement through the introduction of SLAs and KPIs. My analytical skills have allowed me to develop and monitor data quality metrics, providing insights that lead to process enhancements. I am passionate about leading teams to achieve operational excellence and ensuring business continuity through effective stakeholder communication and collaboration.

Experience

Work history, roles, and key accomplishments

Current

Senior Regional Compliance Officer

Current

Western Union

Jan 2019 - Present (6 years 6 months)

Assisted LACA North GFO Team in countries under responsibility including Peru, Panama, Colombia, Dominican Republic, Cuba, and Venezuela, ensuring compliance with AML policies & procedures through transactional analysis, reviews, and training sessions. Supported the Agent Oversight Process in the sub-region, including Master Agents and NL High-Risk Program Reviews.

AML Compliance Risk Management Transactional Analysis Internal Controls Training Agent Oversight Regulatory Compliance Process Improvement

Team Leader

Western Union

Jan 2016 - Present (9 years 6 months)

Supervised staff positions, forecasted staff, and allocated resources to ensure operational efficiency, managing large groups of people (20+) across multi-department teams (KYC & GCR). Performed reviews on accounts to ensure compliance with AML policies & procedures by evaluating internal controls through transactional analysis and reviews.

Team Leadership Resource Allocation AML KYC Risk Management Performance Reviews SLA Management

Team Leader

Concentrix

Aug 2012 - Present (12 years 11 months)

Delivered training for peers in forecasting staff and allocating resources to ensure operational efficiency, acting as an effective liaison between customers and internal departments. Responsible for analyzing trends and developing recommendations for business policies and operational efficiencies.

Team Leadership Training Delivery Trend Analysis Policy Development Employee Engagement Process Improvement

Education

Degrees, certifications, and relevant coursework

Universidad De Costa Rica

Bachelors in business administration, Business Administration

Studied business administration at the Universidad De Costa Rica. Gained foundational knowledge in various aspects of business management.

Universidad Latina CR

Certification, Microsoft Office Package

Completed a certification program in Microsoft Office Package at Universidad Latina CR. Developed proficiency in essential Microsoft Office applications.