Daniel Lewis

Negotiated pricing and contract terms to maximize profitability while ensuring client satisfaction in high-value LaGuardia CUNY sales. Built trust with diverse clients through clear, empathetic communication and tailored solutions that met their unique needs. Closed $15K
–$50K+ complex projects by understanding client goals and presenting value-driven proposals.

Maintained direct, face-to-face client engagement with commercial accounts and built long-term rapport with property managers, superintendents, and facility staff. Managed delivery schedules and pick-up logistics from distribution centers, ensuring accuracy in invoice documentation and order fulfillment.

Maintained long-term client properties with proactive upkeep and project care. Held regular conversations with clients about pricing, scheduling, and project scope, generating and submitting quotes for service packages and plant replacements.

Interpreted site layout plans and followed precise installation instructions, installing irrigation lines, plantings, and other outdoor systems with a focus on quality and client satisfaction. Collaborated with team leads to clarify scope changes and ensure smooth project flow, supporting physical build-out of fences, posts, and pergolas using saws, drills, and other tools.

Used power tools and adhesives to construct battery packs and LED lighting products, maintaining strict attention to product consistency and company design standards. Prioritized daily output goals and adapted quickly to production deadlines, contributing to a smooth workflow by minimizing error and supporting QA checks.

Resolved refund, return, and service requests with efficiency and professionalism, maintaining a consistent 89% customer satisfaction rating, exceeding team benchmarks. De-escalated tense customer situations with calm, empathic communication techniques, recognizing when to transfer escalated cases, preserving client relationships and team flow.

Updated rental inventory using internal database software and Excel, keeping organized documentation of resolved issues and tracking via Gmail and logs. Trained new employees on RF scanner use and technical workflows, juggling multiple responsibilities while coordinating with California facility to fix discrepancies.

Studied Business Administration at LaGuardia Community College (CUNY). Gained foundational knowledge in business principles and practices.