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Danielle User

@danielleuser10

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Implementation Consultant at Arcoro guiding enterprise SaaS clients from discovery and configuration through go-live.

United States

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At Arcoro, I guide enterprise SaaS implementations from discovery and configuration through go-live, helping clients adopt solutions and aligning them with business objectives.

In my current role as Implementation Consultant, I work with HR and benefits leaders and partner with Product, Engineering, and Customer Success to support releases and improve the customer experience.

Before that, I was Customer Support Supervisor and Customer Support Team Lead at Arcoro. I supervised, mentored, and coached a team of 9 specialists while working to improve service quality, response times, and customer satisfaction.

At North Carolina Virtual Academy (K12), I trained students and families on the virtual education platform and supported a caseload of 200+ families. I also co-developed an LGBTQ+ student organization.

Experience

Work history, roles, and key accomplishments

Current

Implementation Consultant

Current

Arcoro

Apr 2025 - Present (1 year 5 months)

Lead enterprise SaaS implementations from discovery and configuration through go-live, ensuring successful adoption and client satisfaction. Serve as a trusted advisor to HR and benefits leaders, aligning solutions with business objectives and driving customer retention.

SaaS Implementation Customer Success Project Management Customer Relationship Management Employee Benefits Administration Salesforce Zendesk Cross Functional Collaboration Customer Retention KPIs And Metrics Leadership Coaching Empathetic Communication Training and Onboarding

Customer Support Supervisor

Arcoro

Feb 2024 - Apr 2025 (1 year 2 months)

Supervise, mentor, and coach a team of 9 specialists while improving service quality, response times, and customer satisfaction. Partner with Product, Engineering, and Customer Success teams to support releases, improve processes, and optimize the customer experience.

Customer Support Team Leadership Coaching Process Improvement Cross Functional Collaboration Customer Satisfaction Salesforce Zendesk KPIs And Metrics

Customer Support Team Lead

Arcoro

Apr 2022 - Jan 2024 (1 year 9 months)

Supervised and coached a team of support specialists, improving service quality and response times. Partnered with cross-functional teams to enhance customer experience and streamline operations.

Customer Support Team Leadership Coaching Process Improvement Cross Functional Collaboration Customer Satisfaction Salesforce Zendesk KPIs And Metrics

Onboarding Specialist and Student Advisor

North Carolina Virtual Academy

Dec 2018 - Apr 2022 (3 years 4 months)

Trained incoming students and their families on the virtual education platform. Managed a caseload of 200+ families, ensuring onboarding success and ongoing satisfaction through proactive communication and training.