Open to opportunities

Danielle Brooks

@daniellebrooks

Message

Dynamic customer service professional with expertise in hospitality management.

Barbados

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in customer service and hospitality.

I am a dedicated customer service professional with a Bachelor of Science in Human Resources Management from U.W.I Cavehill Campus. My educational background, complemented by continuing education in Organizational Behavior and Financial Accounting, has equipped me with a strong foundation to excel in dynamic environments. I have a proven track record in hospitality, having earned an Associate Degree in Hospitality Studies from B.C.C Hospitality Institute, where I honed my skills in conflict resolution and customer relationship management.

Throughout my career, I have consistently delivered exceptional service as a Customer Service Representative at Zap Inc., where I enhanced customer decision-making through valuable product information. My experience as a Restaurant Hostess at Primo Bar and Bistro allowed me to cultivate long-term relationships with guests, significantly increasing repeat business. I am recognized for my ability to remain calm under pressure, effectively diffusing tense situations while maintaining high standards of service.

My internship at Ocean Hotels provided me with hands-on experience in front office operations, where I contributed to strategic development aimed at enhancing efficiency and reducing costs. I am passionate about creating positive customer experiences and fostering teamwork, and I am eager to leverage my skills in a challenging new role.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Zap Inc/ Rubis Wildey

May 2024 - Present (1 year)

Provided valuable service and product information to existing and prospective customers, enhancing their decision-making. Continuously improved product knowledge to deliver optimal service and achieve sales quotas, while effectively diffusing tense situations.

Customer Service Product Knowledge Sales Quota Conflict Resolution Communication

Restaurant Hostess

Primo Bar and Bistro

Nov 2021 - Jan 2023 (1 year 2 months)

Greeted and escorted guests to their tables, developing long-term relationships to increase repeat business. Managed reservations, waitlists, and special requests for large parties, effectively managing guest expectations regarding hours and wait times.

Communication Hospitality

Intern Front Office Operations

Ocean Hotels

Dec 2019 - Feb 2020 (2 months)

Documented precise records of all activities during the internship, contributing to strategy development for efficiency and cost reduction. Maintained positive working relationships with staff and management, operating equipment according to safety guidelines.

Strategy Development Team Collaboration

Kitchen Supervisor

Eat Street and Company Limited

Aug 2018 - Nov 2019 (1 year 3 months)

Delegated work to staff, setting priorities and goals, and prepared workstations to increase efficiency. Trained new employees on proper cooking techniques and food preparation methods, promoting safe working conditions by monitoring safety procedures.

Team Leadership Workflow Management

Education

Degrees, certifications, and relevant coursework

U.W.I Cavehill Campus

Bachelor of Science, Human Resources Management

Completed a Bachelor of Science in Human Resources Management. Engaged in continuing education coursework focusing on Organizational Behavior, Human Resources Management, and Introduction to Financial Accounting in November 2020.

B.C.C Hospitality Institute

Associate degree, Hospitality Studies

Obtained an Associate degree in Hospitality Studies. Relevant coursework included Food and Beverage Management, Front Office Operations, and Restaurant and Bar Training. Participated in the Food and Rum Festival.