Celina Phoenix

I've supported customers and teams at Promotech Inc, the General Post Office, and Wow Boutique, handling requests, resolving issues, and maintaining professional service under pressure.

At Promotech Inc, I responded to product, service, and company-information requests, handled escalated calls, and trained new customer service representatives on policies, procedures, and best practices.

As a Postal Clerk, I managed mailing-supply inventory and sorted mail by size, shape, and destination. At Wow Boutique, I managed returns, exchanges, and refunds while helping customers find merchandise and building repeat business.

I'm a fast learner with office administration training, strong organization, data entry, documentation, and a commitment to accurate, positive customer support.