Tunai Makokha

In my role as a Technical Support Engineer, I ensured optimal network performance and provided exceptional customer support, achieving 99.9% network availability and 95% customer satisfaction. I monitored TV channels and managed customer network configurations.

As an ICT Officer, I provided user support, maintained support systems, and conducted user training, achieving a 20% increase in user satisfaction. I repaired and maintained ICT equipment, configured new systems, and led the development of application systems, enhancing operational efficiency and reliability.

As an IT Technician, I provided end-user support for critical systems, configured networks, and conducted training sessions, resulting in a 20% productivity increase. I also played a key role in upgrading IT infrastructure and managing the university's library website.

As an Attache', I provided IT end-user support, managed network infrastructure, and performed hardware repairs. I also configured Cisco switches and routers and developed software applications using PHP.

During my internship in the NOC Department, I focused on customer support and network configuration, achieving a 95% customer satisfaction rate. I installed customer premise equipment and redesigned the Nairobi Metro Network.

Completed a training program in Cloud Security, gaining knowledge in cloud security principles, practices, and technologies.

Grade: Second Class Upper Division

Studied for a Bachelor of Science in Information Technology, focusing on various aspects of IT including software development, networking, and system administration. Graduated with Second Class Upper Division.

Grade: B-

Achieved the Kenya Certificate of Secondary Education, focusing on a broad curriculum that prepared for higher education.