Daniel Karanja

Manage customer onboarding and cross-sell banking products while growing Executive Banking customer base, balances and income in line with strategic objectives; enforce controls to minimize risk when opening accounts and gathering loan-account data.

Managed retention and growth of SME and SACCO relationships through targeted visits, needs assessment and meetings; minimized portfolio risk via adherence to credit policies and reduced PAR through liaison with collections.

Identified customer financial needs and allocated investment assets to maximize returns; analyzed client data to uncover growth opportunities and collected customer feedback to improve product offerings.

Designed and executed marketing strategies to sell and adjust insurance contracts, provided financial planning support and responded to prospective client queries while calculating premiums and payment terms.

Supported warehouse IT by incorporating Microsoft Dynamics NAV, configuring user workstations, updating ICT inventory and supervising vendors during preventive maintenance.

Provided IT support for company computers, prepared and sent company profiles to prospects, assisted with tendering and maintained documentation and filing systems.

Completed a Certificate in Financial Services Sales focused on sales techniques and product knowledge for financial services.

Completed an International Vocational Chinese training program for participating countries in the Belt and Road Initiative, focusing on language and cross-cultural communication.

Earned a Bachelor of Commerce in Management Information Systems with a minor in Psychology, integrating business and IT principles.

Completed the Kenya Certificate of Secondary Education, obtaining secondary level education credentials.