Neicey Johnson

I am a motivated help-desk and technical support professional with 6+ years of experience in operations, customer service, and technical support. I specialize in problem-solving, data analysis, and process optimization to deliver efficient, customer-focused results.

As an Operations Manager, I oversaw daily operations and team management, implemented streamlined processes, and achieved a 32% increase in profit and efficiency within seven months by optimizing workflows. I also conducted audits, created user profiles, and ensured proper access management.

Currently serving in the Air National Guard as an All Source Intelligence Specialist, I deliver actionable insights by analyzing complex data, provide clear reports to leadership, ensure compliance through detailed audits and readiness evaluations, and collaborate cross-functionally to troubleshoot issues and deliver timely solutions.

I am pursuing CompTIA Network+ to strengthen my IT knowledge and hold a Google Cybersecurity Professional Certificate. I am focused on transitioning into remote help-desk or technical support roles where I can apply my troubleshooting, data analysis, and process-improvement skills while continuing to grow professionally.