Open to opportunities

Daniel Ibitoye

@danielibitoye

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I build revenue-first digital sales and customer success systems that grow retention and ticket resolution.

Nigeria

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What I'm looking for

I’m looking for a remote-ready role where I can own digital revenue funnels and customer ticket workflows, turning customer feedback into service improvements and using CRM data to drive measurable growth and long-term retention.

I started my career as a classroom teacher, and that approach still drives how I serve customers: understand first, then solve. Over 8+ years, I’ve progressed from Customer Service Specialist at Airtel Nigeria to Inventory and Administrative Manager at Sundry Foods, to Digital Sales Consultant and Customer Success Manager at Yemkem International, where I was named Best Staff of the Year 2025.

At Yemkem, I built a full-cycle digital revenue system from scratch (social media engagement, product education, direct messaging, WhatsApp close) and achieved 200%+ monthly revenue growth and a 95% digital conversion rate across 500+ active accounts. I also owned end-to-end ticket management, delivering a 95% same-session resolution rate across 60–80 inbound inquiries daily, and led complaint and feedback programs that improved retention to 85% because retention is a trust metric, not just a sales KPI.

Experience

Work history, roles, and key accomplishments

Digital Sales & CS Manager

Yemkem International Ltd

Jan 2022 - Jan 2026 (4 years)

Built a full-cycle digital sales and customer success funnel across social media education, direct messaging, and WhatsApp closes, driving 200%+ monthly revenue growth. Owned end-to-end customer ticket management and relationship management, achieving 95% same-session resolution and 85% customer retention.

Sales Funnels Customer Success Social Media Sales Instagram TikTok Facebook Product Education Direct Messages Meta Inbox Ticket Management Complaint Handling Customer Feedback Analysis Retention Strategy Objection Handling SLA Management Account Relationship Management Meta Business Suite Asana Reporting

Inventory and Administrative Manager

Sundry Foods Ltd

Jan 2019 - Jan 2022 (3 years)

Coordinated daily administrative and operational workflows for a cross-functional team, including client communication, meeting scheduling, and records management. Led service delivery improvement initiatives, drove satisfaction from 82% to 95%, and reduced operational costs by ~15% through identified inefficiencies.

Administrative Coordination Records Management Client Communication Service Improvement Vendor coordination Expense Reporting Inventory Management Staff Scheduling KPI Tracking Data Reporting Cross Functional Communication

Customer Service Specialist

Airtel Nigeria

Jan 2017 - Jan 2019 (2 years)

Handled 85+ daily customer interactions via inbound calls, live chat, and email, maintaining resolution quality and professionalism in a high-volume environment. Managed escalated complaints (billing disputes, service outages, and network issues) and generated incremental revenue through upsell and cross-sell opportunities.

Customer Service Inbound Calls Live Chat Email Support Call management Active Listening Résolution Complaint Handling Escalation Management Billing Disputes Upselling Cross selling

Educator and Class Teacher

Excellent Bridge Private School

Jan 2016 - Jan 2017 (1 year)

Started a professional career in early-stage education, building communication, relationship management, and needs-assessment skills for customer-facing roles. Developed early experience supporting others through structured interaction and assessment.

Communication Skills Relationship Management Needs Assessment