Daniel Gentil

Conducted quantitative and qualitative data analysis on Customer Service and Retention operations, identifying process gaps and behavioral trends. Built real-time automation and monitoring workflows for technical visit scheduling, reducing scheduling system errors by 82% within 90 days.

Structured Market Intelligence operations, conducting market potential studies and competitive landscape analyses. Centralized Go-To-Market processes and implemented geomarketing models to support marketing campaigns and regional expansion.

Built market intelligence frameworks to monitor regional demand and competitive movements. Conducted competitive analysis and deep-dive studies for new operational regions, including M&A targeting and expansion feasibility.

Developed executive dashboards and operational reports to track business performance. Defined data calculation premises and metrics in collaboration with core business units.

Mapped key opportunities for customer acquisition and retention by analyzing market trends. Conducted microdata analysis and elasticity studies to provide insights for portfolio adjustments.

Managed data operations to optimize executive reporting and Business Intelligence systems. Designed and maintained advanced dashboards to empower real-time decision-making.

Gathered benchmark data and performed extensive competitor research for new educational initiatives. Analyzed customer data to create workflows aimed at improving relationship management and reducing churn.

Earned a Bachelor of Business Administration.

Pursued an MBA in Strategic Administration, but did not complete the program.

Pursued an MBA in Strategic Project Management & Agile Methodologies, but did not complete the program.