I’m looking for a BI/Analytics role where I can lead SQL/Python-driven data ecosystems, build executive dashboards, and partner with product and operations to improve performance through measurable KPIs and predictive modeling.
Open to opportunities
Ingrid Sabino
@ingridsabino
Business Intelligence Analyst focused on turning complex data into executive dashboards and measurable performance gains.
BrazilWhat I'm looking for
I’m a Business Intelligence & Analytics professional with experience leading technical analytics work across CX, product influence, and operational efficiency. At Flash, I used SQL and Python to model complex metrics and translate large datasets into executive-level dashboards, while partnering with Operations to improve customer satisfaction metrics like NPS/CSAT.
Previously, at Itaú Unibanco, I mapped customer journeys into actionable behavioral insights, designed KPIs and measurement frameworks, and built segmentation for omnichannel sales strategy. I also managed retention and Growth performance KPIs at iFood, consolidating a monthly Growth report as a single source of truth and optimizing targeting and budget allocation for seasonal campaigns.
Experience
Work history, roles, and key accomplishments
Current
Built data ecosystems with SQL and Python to deliver executive dashboards and translate operational behavior into product requirements. Led a task force using predictive modeling and roadmap management to reduce Average Handling Time by 11% in 60 days, improving service bottleneck performance and CX satisfaction metrics (NPS/CSAT).
Data Intelligence Analyst
Itaú Unibanco
Aug 2024 - Jun 2025 (10 months)
Mapped and analyzed customer journeys, converting raw data into behavioral insights to support business decisions. Designed KPIs and executive dashboards and implemented customer segmentation for an omnichannel (App and OOH) sales strategy, achieving a 5% conversion rate in the two weeks before the event.
Managed retention and operational efficiency KPIs, translating behavioral data into high-conversion media and marketing strategies. Owned monthly Growth reporting as a single source of truth and optimized seasonal segmentation to improve targeting precision and budget allocation.
Education
Degrees, certifications, and relevant coursework
University of São Paulo (USP)
Graphic, Product and Service Design
2021 - 2025
Studied Graphic, Product and Service Design at the University of São Paulo (USP) from 2021 to 2025.
National Autonomous University of Mexico (UNAM)
Industrial Design
2023 - 2023
Completed an academic exchange in Industrial Design at the National Autonomous University of Mexico (UNAM) in 2023.
Availability
Open to opportunities
Location
BrazilAuthorized to work in
Salary expectations
50k-80k USD
Social media
Job categories
Skills
SQLPythonETLTableauMetabaseLookerGoogle SheetsExcelAWSDatabricksVersion ControlGenerative AIpredictive modelingDashboardingExecutive ReportingKPI DesignProduct Roadmap ManagementCustomer Journey MappingCustomer SegmentationNPSCSATOmnichannel StrategyAverage Handling Time OptimizationGitHubGmailMappedTaskTransform
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