Patricia Cardoso

Developed KPIs, SLAs, CSAT analyses, and performance reports to support decision-making and continuous improvement across logistics, suppliers, and clients. Automated management reports and consolidation processes using Power BI, Power Query, VBA, APIs, and Excel, reducing manual tasks and increasing information reliability.

Managed governance and segmentation of the client base, ensuring data integrity and adherence to commercial policies for national sales channels. Analyzed commercial data in SAP and supported the sales closing flow and regional prioritization.

Diagnosed local companies through analysis of finance, marketing, sales, and operations, identifying opportunities for growth and efficiency. Structured recommendations to increase revenue, reduce costs, and improve productivity and process management.

Planned and monitored B2B portfolio demands, coordinating Commercial, Operations, Finance, NOC, and Events to meet fiber implementation SLAs. Developed management reports and monitored operational indicators to support decisions and improve order management.

Planned D+1 operational demand for the SP2 region using data analysis, projections, and indicators to support resource allocation. Developed routing strategies for technical teams, focusing on productivity, reduced travel, and SLA compliance.

Managed the order and delivery flow for the SP2 region, monitoring service cycles, operational indicators, and SLA compliance. Analyzed critical orders and resolved incidents with the Operations Center, Retention, technical teams, and operational areas.

Pursuing a Bachelor's degree in Business Administration, expected to complete in July 2026.

Earned a Technologist degree in Financial Management from FATEC-SP from 2013 to 2017.

Completed a technical integrated course in Administration and Business from 2011 to 2012.