Daniel Frank

Architected Dynatrace SaaS migration for 300+ VMs, 100+ Lambdas, and 10 ROSA clusters to deliver enterprise-wide observability. Automated monitoring configuration via CI/CD, built Python remediation to disable monitoring on inactive clusters, and reduced MTTR through automated remediation workflows.

Led RCA deep dives and observability consulting across CMS cloud product teams. Deployed and configured Datadog APM, and advocated SRE practices including Golden Signals, SLAs, Error Budgets, and blameless post-incident reviews.

Improved reliability for tier I and II applications by establishing golden signals, reducing MTTD by up to 50% with automated APM alerting, and reducing MTTR with documented playbooks. Conducted chaos engineering with Gremlin, trained SRE teams on Dynatrace and Splunk, and built deployment pipelines.

Developed 50+ REST APIs in C# on the ASP.NET platform to support automation of software security scanning and compliance. Built containerized dev environments, implemented JWT authentication between microservices, designed ScyllaDB data models, and integrated ELK logging via Serilog.

Provided Tier III support for full stack web applications on Google Cloud Platform, troubleshooting errors and data anomalies and reporting weekly metrics. Managed monitoring for performance and SLAs, supported applications using C#/TypeScript/JavaScript, and decommissioned unused VMs and pods.

Provided technical consultations to business and hosting customers, supporting WordPress, MySQL, JavaScript, server APIs, FTP, and Apache. Performed UX research and QA analytics, reported bugs to Jira, and administered web hosting accounts on FreeBSD and Red Hat instances in AWS.

Provided IT support for hardware and software for business clients, diagnosing and repairing POS terminals, printers, scan guns, card readers, and signature capture devices. Monitored backup power supplies and maintained network traffic load balancing.

Managed inventory and bill of materials data via a Unix-based order processing system and SSH. Tested data integrity, managed SQL Server schemas, and prepared databases for migration from OpenEdge to Microsoft SQL Server while leading weekly scrum meetings with offshore engineering.

Responded to customer inquiries for Garmin fitness products and provided B2B support services for fitness watches. Diagnosed and resolved technical issues, escalating tickets to product engineers and providing operational support via phone and email.

Migrated WOU websites from legacy systems to WordPress and taught web designers the platform. Designed and managed WordPress sites and social media channels used to coordinate student media publications.

Responded to service request tickets and supported district network administration. Performed routine maintenance on Open Enterprise Server and deployed Windows workstations across the district.

Restored damaged and old computers for donation and installed Ubuntu and educational software. Tested hardware for functionality prior to deployment for educational institutions.

Built business software solutions using C# and VB.NET for financial derivatives trading in an Agile environment. Migrated applications from .NET 1.1 to .NET 4.0 and developed server-side apps targeting SQL Server 2012 on Windows Server 2008 using TFS.

Earned a Bachelor of Science in Computer Information Systems from Western Oregon University. Completed a minor in Mathematics.