joshua warrick

Served as technical lead for Cloud Platform Engineering, diagnosing and resolving Puppet, RDS, ASG/ALB and service-mesh incidents, improving on-call practices and bridging US/UK teams to reduce escalation overhead.

Upgraded EKS clusters and Terraform modules, deployed multi-state AWS environments (Outposts, TGWs, Landing Zones), and resolved cross-platform deployment and runtime issues to stabilize sportsbook services.

Led data-side CI/CD initiatives using Buildkite and Argo to cut deploy times by over 80%, localized Terraform imports/modules, and mentored teams on monitoring and high-availability remediation.

Designed multi-region Terraform infrastructure (DR with TGW/VPC/EKS), deployed monitoring with Prometheus/Thanos, led CI/CD migrations, and developed an async Python load tester to validate API performance.

Implemented TICK stack and clustered InfluxDB for time-series monitoring, maintained Kubernetes monitoring (Prometheus/Grafana/Alertmanager), authored Terraform and Jenkins automation, and supported NodeJS and Spring Boot deployments.

Authored Chef cookbooks and infrastructure remediation, deployed Node services on AWS with Auto Scaling, supported Docker/Kubernetes rollouts, and participated in on-call rotations for production incidents.

Managed Xen/KVM hypervisors, performed VM/network troubleshooting and migrations, automated tooling with Bash/Python/Ruby, and resolved chef/monitoring incidents in production environments.

Managed a 14-person chat team, analyzed metrics to improve productivity, coached career development, and maintained a high promoter NPS (91%) on third shift.

Provided customer support for web servers, PHP stacks, CMS platforms and mail servers, troubleshooting configurations and optimization for Apache/Nginx and DNS services.

Supported DNS and cloud services, configured Apache/MySQL/firewalls and load balancers, troubleshot hypervisor-level issues and mitigated DDoS incidents while mentoring junior admins.

Handled customer support for server configuration and upgrades, performed mail server support and package management, and acted as escalation point for lower-level administrators.

Provided customer support via phone/chat, diagnosed email issues and escalated appropriately while maintaining high customer satisfaction through attentive service.

Supported IT operations for a 3,000-person site, maintained $50M+ C4 hardware, performed Level 1 administration across nine networks and 20 servers, and managed PKI and secure shell tasks.

Completed CompTIA Network+ certification through New Horizons in 2009.

Completed Air Force Technical Certification for Computer Systems Operations at Keesler AFB in 2007.

Attended Preble Shawnee High School in Camden, Ohio.