Daniel Esparza

Provided comprehensive IT support, including assisting customers with cloud services and email issues. Performed computer hardware and software installations, repairs, and system imaging.

Performed computer repair and diagnostics, ensuring optimal system performance. Set up and maintained networks and servers, including blueprinting network infrastructures.

Provided remote and on-site reactive service for BD Pyxis automated dispensing systems in healthcare facilities. Serviced hardware and software components, participating in installations, upgrades, and preventative maintenance programs.

Provided Tier 1 technical support for iOS and watchOS devices, resolving customer issues. Assisted with billing inquiries and provided comprehensive customer service.

Performed computer repair and diagnostics, ensuring efficient system operation. Managed inventory of PCs and peripherals, and handled network management and setup.

Handled inbound telemarketing calls, providing customer service and sales support. Assisted customers with inquiries and processed orders efficiently.

Managed stock and inventory, ensuring shelves were well-organized and products were readily available. Assisted customers with locating items and maintained a clean store environment.

Served as a Border Patrol Agent, enforcing immigration laws and securing national borders. Conducted patrols, surveillance, and interdictions to prevent illegal activities.

Completed an Associate of Science degree focusing on Information Technology. Gained foundational knowledge and practical skills in various IT domains.