AJAswan vargas jimenez
@aswanvargasjimenez
Trilingual Cybersecurity Ops Associate with strong technical support skills.
Costa RicaWhat I'm looking for
I am a dedicated Cybersecurity Ops Associate with a strong background in IT support and a passion for problem-solving. Currently, I work at DHL Express Costa Rica, where I document and resolve customer issues through the help desk ticketing system, utilizing critical thinking and technical skills to provide first-level troubleshooting for various systems. My experience includes supporting LAN and remote VPN connections, as well as configuring and troubleshooting various devices.
Previously, I worked as a 3D Dental Treatment Designer II at Align Technology, where I was responsible for designing orthodontic treatments using advanced CAD software. My commitment to achieving performance metrics and delivering high-quality results has been a hallmark of my career. I also have experience in customer service with UPS, where I managed daily operations and assisted customers with their shipping needs.
Experience
Work history, roles, and key accomplishments
Trilingual Service Desk Analyst
DHL Express Costa Rica
Jan 2022 - Present (3 years 4 months)
Managed the help desk ticketing system (Global Service Now), resolving or escalating issues efficiently. Performed first-level troubleshooting for hardware, software, and network systems, utilizing Active Directory and critical thinking to support users and manage onboarding processes.
3D Dental Treatment Designer II
Align Technology Costa Rica
Jan 2019 - Dec 2022 (3 years 11 months)
Designed 3D Orthodontic treatments using proprietary CAD software. Consistently achieved monthly, quarterly, and annual performance metrics while ensuring cases met standards and customer requirements.
Customer Service Representative
United Parcel Service (UPS) Costa Rica
Jan 2018 - Dec 2019 (1 year 11 months)
Provided comprehensive customer service via phone and email for export and import courier services. Handled daily cash, managed export processes, coordinated package deliveries, and assisted clients with customs documentation.
Education
Degrees, certifications, and relevant coursework
COCoursera
Certificate, Project Management
2022 - 2022
Earned a certificate in Foundations of Project Management through Coursera. Studied core concepts in project planning, execution, and management.
Intensive Portuguese Language Institute PAI CR
Program, Portuguese Language
2021 - 2022
Completed an intensive program focused on developing proficiency in the Portuguese language. Coursework included speaking, reading, and writing skills.
C.T.P San Sebastian
Technical Diploma, Computer Equipment Repair
2015 - 2017
Obtained a technical diploma specializing in the repair of computer equipment. Gained practical skills in hardware troubleshooting and maintenance.
Availability
Location
Costa RicaAuthorized to work in
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