Open to opportunities

Pablo Chaves

@pablochaves

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Bilingual IT Support Specialist skilled in troubleshooting, cybersecurity fundamentals, and data analysis.

Costa Rica

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What I'm looking for

I seek a customer-focused IT support role where I can apply troubleshooting, cybersecurity knowledge, and data analysis, grow technical skills, and work in a collaborative, fast-paced environment.

I am a bilingual IT Support Specialist with formal training from Foundever Academy and a Google Cybersecurity Professional Certificate. With a background in Actuarial Science at the University of Costa Rica, I combine strong analytical reasoning with hands-on experience in hardware/software troubleshooting, ticket resolution, Windows and macOS administration, and network fundamentals (TCP/IP, DHCP, DNS).

I have completed a 3-month intensive technical support program, worked on Python data analysis projects using Pandas, NumPy and Matplotlib, and am progressing toward ISC2 Certified in Cybersecurity. I bring customer-focused communication (English B2+), technical empathy, and a willingness to learn enterprise tools like Active Directory, MDM, and ticketing systems to fast-paced support roles.

Experience

Work history, roles, and key accomplishments

Current

Academic Data Analyst

Current

University of Costa Rica

Jan 2024 - Present (1 year 9 months)

Applied Python (Pandas, NumPy, Matplotlib) to analyze and visualize datasets and produced English technical reports documenting findings to support academic research and coursework.

Python Pandas NumPy Matplotlib Data Analysis Technical Documentation English

IT Support Specialist

Foundever Academy

Jan 2024 - Mar 2024 (2 months)

Completed a 3-month intensive technical and customer support training, performing hardware/software troubleshooting and ticket resolution across Windows 10/11 and Office 365 while developing bilingual customer-facing support skills.

Technical Troubleshooting Windows 10 Office 365 Ticketing TCP IP DHCP DNS MacOS Customer Support

Education

Degrees, certifications, and relevant coursework

University of Costa Rica

Bachelor's in Actuarial Science, Actuarial Science

2024 -

Activities and societies: Academic projects applying Python (Pandas, NumPy, Matplotlib) to analyze and visualize datasets and producing English technical reports.

Pursuing a Bachelor's in Actuarial Science with focus on data analysis, logical reasoning, and quantitative problem-solving applied to technical environments.