Open to opportunities

Daniel Cifuentes Valero

@danielcifuentesvaler

Message

Bilingual Customer Service Agent improving satisfaction through clear communication and data accuracy.

Colombia

Message

What I'm looking for

I’m looking for a customer-focused role where I can support clients, resolve issues quickly, and improve service with clear communication and Excel-based tracking—while collaborating with teams to raise satisfaction and operational efficiency.

I’m a Bilingual Customer Service Agent with experience in customer service, sales, and administrative support in dynamic, high-interaction environments. I handle inquiries and problem resolution in-person, focusing on empathy, speed, and strong client communication in Spanish and English (C1).

At SKN Group Foundation, I supported social project users and staff by solving requests, managing client/user records, and keeping databases updated—improving user experience by 20%. I also optimized data recording by 30% using Excel and Office tools, and I strengthened support outcomes through organized coordination between clients, internal teams, and partners.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

SKN Group Foundation

Jan 2020 - Dec 2025 (5 years 11 months)

Provided customer service and administrative support to users and staff of social projects by resolving inquiries and following up on cases. Improved user experience by 20% and increased data recording and information management efficiency by 30% using Excel and Office tools.

Customer Service Administrative Support Data Entry Excel Record Management

Accounting Assistant

Costamatic Plus

Jan 2024 - Oct 2024 (9 months)

Recorded daily cash closures and monthly transactions while supporting invoicing, expenses, and reconciliations. Reduced administrative accounting errors by 80% and ensured 100% accuracy and confidentiality by using Excel formulas and PivotTables, and contributed to internal reporting.

Accounting Support Cash Closures Transaction recording Invoicing Expense Reporting Reconciliations Microsoft Excel

Customer Service & Sales Assistant

J Kfé & Other Cafeterias and Restaurants

Jan 2024 - Jun 2024 (5 months)

Handled in-person customer service, managed orders and payments, and responded to product/service inquiries while supporting daily operations. Increased customer satisfaction by 40%, reduced waiting times by 50% during peak hours, and boosted sales through cross-selling by 80%.

Customer Service Sales Support Upselling Cross selling Cash Handling Order Management In Person Service Quality Management