Open to opportunities

DanielaYolanda User

@danielayolandauser

Message

I support customers and users through clear communication, digital training, and accurate administration.

Portugal

Message

What I'm looking for

I'm looking for a full-time remote role where I can support customers or users, manage administrative tasks accurately, and use digital tools to provide clear, practical assistance.

I've provided one-to-one digital support at Junta de Freguesia de Alvalade and Universidade Sénior UBA, helping users understand tools, resolve day-to-day questions, and build confidence in digital environments.

As owner and manager of D'Nails Salão, I handled customer service, appointments, complaints, follow-up, invoicing, suppliers, stock control, and daily administration. I bring calm, clear communication, attention to detail, and the ability to work independently in remote digital settings.

Experience

Work history, roles, and key accomplishments

IT Trainer – Digital Skills

Junta de Freguesia de Alvalade / Universidade Sénior UBA

Nov 2024 - Aug 2025 (9 months)

Provided one-to-one digital support, explained tools and processes clearly, resolved day-to-day user questions, prepared learning materials and managed participant information accurately and confidentially.

Customer Service Client Communication Administrative Support Attention To Detail Microsoft 365 Word Excel PowerPoint Outlook Teams Google Workspace Google Drive Zoom Canva

Business Owner & Manager

D'Nails Salão

Oct 2013 - Feb 2017 (3 years 4 months)

Managed customer service, appointments, enquiries, complaints, post-service follow-up, administration, invoicing, suppliers, stock control and daily priorities. Coordinated collaborators and maintained clear communication with clients and business partners.