Open to opportunities

Daniel Antonio Villatoro Rodriguez

@danielantoniovillato

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Team Lead with 8+ years improving operations, client outcomes, and team performance.

Honduras

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What I'm looking for

I’m looking for a leadership role in strategic operations where I can optimize workflows, coach teams, and strengthen client relations—balancing accuracy, performance KPIs, and a high-accountability culture to improve results.

I’m a detail-oriented Team Lead with over 8 years of experience spanning legal support, customer service, sales, and team leadership. I’m known for managing complex cases and documentation with accuracy while keeping operations organized and responsive in fast-paced environments.

In my most recent role, I led and coached legal assistants, reviewed complex matters, and coordinated workflows to remove bottlenecks and boost productivity. Earlier, as an Operations Supervisor, I supervised a 15-person team, implemented coaching strategies tied to KPIs, and balanced operational efficiency with engagement—always with clear communication, empathy, and accountability.

Experience

Work history, roles, and key accomplishments

Team Lead

Alonso & Alonso Attorneys at Law

Mar 2025 - Mar 2026 (1 year)

Led a team of legal assistants by ensuring adherence to quality standards and company protocols. Resolved complex cases for accuracy, coached team members, and optimized workflows to remove operational bottlenecks in a high-volume environment.

Team Leadership Legal Case Review Coaching Feedback Compliance Client Relations Productivity Optimization

Legal Assistant

Alonso & Alonso Attorneys at Law

Aug 2024 - Feb 2025 (6 months)

Managed legal documentation with strong attention to detail to ensure accuracy and compliance. Coordinated with clients throughout case processing and worked cross-functionally to analyze complex matters and deliver actionable solutions.

Legal Documentation Client Communication Cross functional Coordination Case Analysis Compliance Critical Thinking

Operations Supervisor

Startek

Jan 2023 - Jul 2024 (1 year 6 months)

Supervised a team of 15 employees, consistently meeting and exceeding performance targets and KPIs. Monitored sales in real time, improved performance through coaching strategies, and handled administrative operations including payroll coordination and scheduling.

Team Supervision KPI Management Training Facilitation Payroll Coordination Operational Efficiency

Training Assistant / SME

Startek

Aug 2022 - Dec 2022 (4 months)

Facilitated onboarding and training for new hires, ensuring knowledge transfer and skill development. Built audiovisual training materials, provided constructive call feedback, and supported scheduling and time tracking while developing leadership and mentorship capabilities.

Onboarding Knowledge transfer Audiovisual Training Materials Call Feedback Coaching Scheduling Support Time Tracking Logistics Coordination

Customer Service & Sales

Startek

Sep 2021 - Aug 2022 (11 months)

Resolved technical support inquiries by translating complex issues into clear explanations while maintaining high customer satisfaction. Applied de-escalation techniques, converted support interactions into sales opportunities, and managed customer accounts using CRM programs.

Technical Customer Support De escalation Sales Enablement Upselling Cross selling CRM Account Management Product Promotion Multitasking Customer Satisfaction

Executive Assistant

COSS Extintores

Sep 2017 - Aug 2021 (3 years 11 months)

Managed executive calendars and coordinated appointments, meetings, and internal communications. Drafted and responded to professional emails and supported prospect-to-customer conversion through effective relationship building.

Scheduling Appointment Coordination Administrative Support