I'm seeking a role in Digital Marketing or IT Service Desk where I can apply my skills in KPI-driven performance analysis, campaign optimization, customer support, and technical troubleshooting. I thrive in collaborative, cross-functional teams that value communication, continuous improvement, and delivering measurable results.
Looking for a job
Josue Palacios
@josuepalacios
Marketing graduate with international experience in Digital Marketing, Performance Marketing, Content Creation, Customer Success, and IT Service Desk.
EcuadorWhat I'm looking for
I combine digital marketing performance analytics with hands-on service desk support. With a Bachelor’s Degree in Marketing and an exchange semester in Vancouver, I’ve built a strong foundation in marketing management and marketing communications.
In my recent marketing roles, I managed and optimized campaigns using KPI analysis (CTR, conversion, engagement, and ROI). I develop audiovisual content, implement audience segmentation, and create analytical reporting and dashboards to support continuous improvement.
Alongside marketing, I provide L1/L2 service desk support, including Active Directory account administration and cybersecurity incident management. I support Microsoft 365 (including MFA), troubleshoot Windows systems and peripherals, and deliver on-site and remote customer-focused technical assistance through accurate documentation and proper incident escalation.
Experience
Work history, roles, and key accomplishments
Managed digital campaign performance using KPI analysis (CTR, conversion, engagement) and supported B2B audience segmentation and process optimization with Marketing and IT teams. Provided L1/L2 service desk support including Active Directory administration, incident management, and Microsoft 365/MFA troubleshooting for Windows systems.
KPI AnalysisCTRConversionAudience SegmentationProcess OptimizationActive DirectoryCybersecurity Incident ManagementNetwork TroubleshootingVPNMicrosoft 365MFAWindowsPeripherals SupportMarketing StrategyMarketing AnalyticsMarketing ManagementMarketing CommunicationsMarketing PlanningMarketing DesignMarketing StrategiesCloud SecurityGlobal Protect VPNVPN Client ConfigurationMicrosoft OfficeWindows OSWindows AdministrationMacOS
RI
Technical Support Advisor
Randstad / Apple Inc
Jun 2024 - Jan 2025 (7 months)
Provided service desk support to resolve issues related to software, hardware, payments, and subscriptions, including credit/debit card transaction inquiries and support for insurance and healthcare applications. Managed sales, refunds, repairs, documentation, and incident escalation while supporting multilingual customer service.
KC
Digital Marketing
Knock-Out Health & Fitness Centers
Jan 2024 - Jun 2024 (5 months)
Developed audiovisual content for digital campaigns and used KPI data (CTR, conversion, engagement, ROI) to measure and optimize performance. Implemented audience segmentation, reporting, and A/B testing, and coordinated campaign actions and events with strategic partners.
Digital MarketingAudio ContentKPI AnalysisCTRConversionROIAudience SegmentationA B TestingCampaign OptimizationEvent CoordinationContent MarketingVideo EditingVideo ProductionVideo RecordingVideo AdvertisingPhotographyPhotoshopPhoto EditingInstagram AdsInstagram ReelsInstagram MarketingMeta AdsCopywritingAudiovisual productionCampaign StrategyCampaign PlanningEvent PlanningEvent Marketing
Assisted with analyzing consumer behavior and campaign performance using sales and conversion KPIs. Supported planning and execution of promotional campaigns across retail and digital channels, created performance dashboards/reports, and contributed to improving point-of-sale customer experience.
Education
Degrees, certifications, and relevant coursework
British Columbia Institute of Technology (BCIT)
Exchange Semester, Marketing Management & Marketing Communications
2023 - 2024
Grade: 18 up to 20
Activities and societies: Participated in an internal marketing club and debate club.
Exchange semester in Vancouver, Canada, studying Marketing Management and Marketing Communications.
University of Aveiro
Bachelor's Degree in Marketing, Marketing
2021 - 2024
Grade: 18/20
Activities and societies: Student Goverment, Marketing and audiovisual club
Bachelor’s Degree in Marketing at the University of Aveiro in Portugal from 2021 to 2024.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
EcuadorAuthorized to work in
Salary expectations
10k-15k USD
Social media
Job categories
Skills
Digital MarketingContent MarketingSocial Media ManagementCommunication StrategyCampaign ManagementKPI AnalysisCustomer ServiceService Desk SupportIT SupportMicrosoft 365Active DirectoryMFAWindowsNetwork And VPN Support RemoteCybersecurity Incident ManagementAudience SegmentationA B TestingReports And DashboardsCTRConversion Rate OptimizationROI AnalysisCross Functional CollaborationGmailJanKnock
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