Pilar Urdaneta

Serve as the primary contact for customer inquiries, troubleshoot website issues, and create marketing content. Collaborate with teams to enhance customer experience and stay updated on industry trends.

Oversee campaign execution, manage budgets, and drive client retention while collaborating with internal teams to align with client goals. Responsible for presenting performance reports and educating clients on marketing trends.

Resolved customer inquiries through various channels, ensuring high satisfaction. Collaborated with teams to improve processes and stayed updated on industry trends.

Acted as the primary contact for new clients, coordinating appointments and managing communications. Utilized CRM tools to maintain records and engage prospects through calls and emails.

Provided consecutive interpretation services for Spanish and English-speaking clients, adhering to HIPAA regulations and ensuring effective communication.

Managed customer interactions through various channels, focusing on account verification and support ticket resolution while contributing to team strategy.

Handled customer reviews and inquiries, ensuring empathetic responses and staying updated on industry best practices to improve service quality.

Managed onboarding processes for new customers, ensuring compliance and effective communication while demonstrating software functionalities.

Executed targeted outbound calls to secure business appointments and collaborated with teams to enhance customer experience and process improvements.

Managed customer interactions and led a team to ensure exceptional service standards while negotiating with vendors for product placements.

Ensured products met quality standards and maintained documentation while collaborating with teams for process improvements.

Completion of the Bachelor's Degree in Industrial Engineering.

Some coursework completed.

Graduated with an AA Degree in Science.