Renatto Maldonado
@renattomaldonado
I manage guest relations, reservations, and digital booking operations for hospitality properties.
EcuadorWhat I'm looking for
At Hotel Coronel, 1840 Hostel, and short-term rental properties, I manage end-to-end guest relations for local and international travelers, from reservations and check-in coordination to post-stay follow-up. I resolve service issues with empathy and practical solutions while coordinating reception, housekeeping, and property operations.
I also manage CRM follow-up, digital marketing, paid advertising, WordPress content, and customer acquisition initiatives. With a background in communication and advertising, I create clear client communications and visual materials in Photoshop and Illustrator for hospitality and independent client projects.
Experience
Work history, roles, and key accomplishments
Hospitality Manager & Client Relations Lead
Hotel Coronel, 1840 Hostel & Short-Term Rental Properties
Jan 2023 - Present (3 years 7 months)
Managed end-to-end guest relations for hotel, hostel, Airbnb and Booking.com properties, handling reservations, complaints, and operational issues. Coordinated reception, housekeeping, and property operations while supporting direct sales.
Digital Marketing, CRM & Customer Communications
Hospitality and Independent Client Projects
Managed customer relationships and lead follow-up using CRM workflows and digital databases. Planned and executed digital marketing, social media, and paid advertising initiatives, and produced visual assets with Adobe tools.
Education
Degrees, certifications, and relevant coursework
Universidad del Azuay
Bachelor's Degree, Communication and Advertising
Bachelor's Degree in Communication and Advertising.
English Language Institute
Certificate, English Language Studies
English language studies, achieving C1 Advanced level.
Tech stack
Software and tools used professionally
Availability
Location
EcuadorAuthorized to work in
Job categories
Skills
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