Daniela Naranjo

Lead recurring status meetings and performance reviews, presenting campaign results and coordinating resolutions. Manage client and partner relationships across Singapore Airlines, Wellstar US, and 12 media partners, overseeing ~$3M in media investment.

Supported operational processes across 24 L'Oréal USA brands, managing high-volume creative, trafficking, billing, and campaign requirements. Served as client-facing point of contact for creative asset processes and resolved client issues.

Developed integrated consumer experience plans to drive business impact and ROI/GSV across 10 Kellogg's brands in the U.S. Coordinated client deliverables, flowcharts, and media planning support across online and offline channels.

Managed and resolved 80+ customer escalations daily from Customer Service Representatives across the U.S. and Canada, investigating complex cases and determining appropriate resolutions. Trained and supported representatives on complex processes and policy application.

Engaged with 80+ leads daily in a high-volume sales environment, qualifying prospects and converting opportunities into sales. Managed the end-to-end sales cycle and led a team of 5 interns.

Pursued a Bachelor of Science in Marketing and Global Business with a Finance Minor from 2016 to 2019.

Earned an International Business Associate's Diploma from 2014 to 2016.