Looking for a job

DANICA SIAPNO

@danicasiapno

Virtual Assistant at The Lash Lounge who handled customer inquiries, scheduled appointments in Mindbody, and followed up with leads.

Philippines

Message

What I'm looking for

I'm seeking a remote role where I can contribute my skills in customer success, account management, sales support, business operations, or virtual assistance.

At The Lash Lounge, I handled inbound customer inquiries through phone, chat, and Mindbody messaging. I explained services, helped prospective clients book, and managed appointments and follow-ups in Mindbody.

At P.J. Lhuillier Inc., I managed relationships with 50+ clients and handled service concerns through Zendesk and ticketing systems. I also maintained client records and prepared reports and presentations for management and client meetings.

As an Accounting Intern at EC Structural Composite Inc., I organized accounting documents, assisted with accounts payable and receivable, and updated financial records using Microsoft Excel. I'm seeking a remote role in customer success, account management, sales support, business operations, or virtual assistance.

Experience

Work history, roles, and key accomplishments

Virtual Assistant - Sales and Appointment Setter

The Lash Lounge

Aug 2025 - Aug 2026 (1 year)

Managed inbound customer inquiries, scheduled appointments, and conducted lead follow-ups using Mindbody. Maintained accurate client records and coordinated with the team to ensure efficient sales and customer support.

Customer Support Appointment Scheduling Lead Follow Up CRM MindBody Online Microsoft 365 Google Workspace Zoom Communication Skills

Business and Client Relations Associate

P.J. Lhuillier Inc.

Sep 2024 - Feb 2025 (5 months)

Managed relationships with 50+ clients, handled inquiries through Zendesk, and maintained client records with 100% accuracy. Coordinated with cross-functional teams to resolve escalated concerns and supported business development efforts.

Customer Relationship Management Customer Support Zendesk Ticketing CRM Reporting Communication Skills Business Development

Thesis Leader

Undergraduate Thesis Project

Jan 2024 - May 2024 (4 months)

Managed a 5-member research team from proposal to final defense, coordinating tasks and progress tracking. Led data gathering and analysis, and presented research outcomes to evaluators.

Research Data Analysis Team Leadership Project Coordination Presentation Skills

Project Manager (Academic Project)

Project Management Course Project

Jan 2024 - Jan 2024 (0 months)

Managed a team of 6 students to complete a project from planning to final presentation. Assigned tasks, facilitated meetings, and developed project schedules to ensure timely completion.

Project Management Team Leadership Scheduling Communication Skills Risk Management

Accounting Intern

EC Structural Composite Inc.

Aug 2023 - Dec 2023 (4 months)

Processed and organized accounting documents, assisted in monitoring accounts payable and receivable, and reconciled financial data. Maintained financial records using Microsoft Excel and supported month-end accounting activities.

Accounting Accounts Payable Accounts Receivable Reconciliations Excel Data Management Reporting