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Jonahryl Marie Gonzalve

@jonahrylmariegonzalv

Customer relations associate at Aboitiz Land Inc., handling client inquiries, refunds, and CRM records across real estate procedures.

Philippines

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At Aboitiz Land Inc., I handled customer inquiries and client concerns, serving as a point of contact and guiding clients through real estate procedures.

I processed refund requests in line with company policies and maintained CRM systems and client databases. I also coordinated with construction, collections, tax, and legal teams to resolve client needs.

At VAXTRA - Virtual Assistants Xtra Inc., I supported clients with email and calendar management, research, shipment tracking, and administrative tasks.

At Accenture, I addressed customer requirements and contributed ideas to resolve problems. Earlier, as a University Working Scholar at the Campus Ministry Office - USC -North Campus, I assisted with office records, communications, and day-to-day administration.

Experience

Work history, roles, and key accomplishments

Associate, Customer Relations

Aboitiz Land Inc.

Jul 2023 - Feb 2026 (2 years 7 months)

Handled customer inquiries, resolved issues, and ensured client satisfaction. Processed refund requests and maintained CRM systems, liaising with internal departments to ensure smooth communication and resolution of client needs.

Customer Service CRM Freshdesk SAP Zoho Xero Microsoft Teams Slack Anaplan Google Workspace Communication Skills Problem Solving

Virtual Assistant

VAXTRA - Virtual Assistants Xtra Inc.

Jan 2022 - Aug 2022 (7 months)

Managed email correspondence, scheduled appointments, conducted research and tracking, and provided administrative support. Acted as a liaison between clients, suppliers, and internal teams to ensure accurate and timely information exchange.

Email Management Calendar Management Research Administrative Support Communication Skills Time Management Multitasking Attention To Detail

Customer Service New Associate

Accenture

Apr 2020 - Jan 2022 (1 year 9 months)

Provided excellent customer service to improve business performance, addressing customer requirements and contributing ideas to resolve problems. Worked within various teams to ensure outstanding customer service.

Customer Service Communication Skills Problem Solving Teamwork

University Working Scholar

Campus Ministry Office - USC - North Campus

Jun 2017 - Dec 2019 (2 years 6 months)

Provided secretarial support, handled message screening and relay, and assisted with administrative tasks. Executed office errands and coordinated with other departments to facilitate smooth workflow.

Administrative Support Filing Documentation Scheduling Communication Skills Teamwork