Looking for a job

Daneilla Lovelace

@daneillalovelace

Message

I resolve customer issues, process sales, and keep service operations organized.

Jamaica

Message

What I'm looking for

I'm seeking an entry-level role where I can use my customer service, communication, administrative, and computer skills to provide exceptional service and contribute to a reputable organization.

I've supported customers across Genron Global Solutions, Elegant Jewelers, and Gadgets & Accents by resolving issues, processing sales, and answering questions by phone.

I bring hands-on experience with troubleshooting, device returns, payment processing, inventory organization, recordkeeping, and administrative support. I'm seeking an entry-level opportunity where I can use my communication, customer service, and computer skills to deliver exceptional service.

Experience

Work history, roles, and key accomplishments

Client Relations Specialist

Gadgets & Accents

Jan 2022 - Dec 2026 (4 years 11 months)

Troubleshot tech issues and processed sales. Processed device returns requests, greeted buyers, and answered questions over the phone. Organized inventory and assisted with administrative tasks.

Technical Support Sales Customer Service Inventory Management Administrative Support

Sales Specialist

Elegant Jewelers

Jan 2021 - Dec 2022 (1 year 11 months)

Assisted shoppers with processing payments and maintained product displays. Welcomed people, answered questions, and reached sales targets by upselling and making product suggestions.

Sales Customer Service Upselling Product Knowledge

Customer Service Agent

Genron Global Solutions

Jan 2018 - Dec 2021 (3 years 11 months)

Handled incoming phone calls to address customer issues, troubleshoot problems, and provide timely solutions. Recorded details of customer interactions, comments, and actions taken into internal software.

Customer Service Troubleshooting Communication Skills Data Entry

Education

Degrees, certifications, and relevant coursework

Christiana High School

High School Diploma, General Studies

2013 - 2020

Completed high school education with CSEC subjects including English Language, Mathematics, Office Administration, and others, earning a High School diploma.