At Vumatel SADV, I handled customer interactions across voice and digital channels, supporting retention and protecting revenue. I also managed live chat and processed customer orders using Channel Partner.
I investigated escalated complaints, addressed billing and account issues, and offered tailored retention solutions aligned with company policies. I documented interactions and case resolutions in CRM systems.
At CALL CENTER ADVISOR MERCHANTS, I addressed customer queries and supported product or service cross-selling. At MIWAY INSURANCE, I resolved customer complaints and product sales issues while advising customers on products.
At MM LAW FIRM, I managed team rosters, handled escalated complaints, and facilitated communication between staff and senior management. I also supported promotions and coordinated with senior management on strategic plans for revenue growth.
