Dimakatso Lebelo

I am a detail-oriented administrative professional with three years of experience in office administration, customer service, and sales support. I have a proven track record of improving operational efficiency and maintaining confidential records while supporting high-volume clinic and call centre environments.

At East Bank Clinic I managed administrative functions for a busy public clinic serving up to 200 patients daily, registered patients on the Department of Health’s Health Patient Registration System, and ensured accurate data capture and compliance with public health policies and POPIA.

As a customer service representative and call centre agent, I handled inbound and outbound interactions across phone, email, and live chat, used CRM software to log and track tickets, met daily performance and sales targets, and participated in virtual team meetings and trainings via Zoom and Microsoft Teams.

I am proficient in Microsoft Office (Word, Excel, Outlook), document control, data entry and filing, and strong interpersonal communication. I seek roles where I can contribute reliable administrative support, improve processes, and continue developing customer-facing and sales capabilities.