Lerato Mofokeng

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Facilitated smooth transitions between exam sections by announcing time remaining updates periodically throughout each session. Distributed examination materials efficiently to students while maintaining strict adherence to time schedules.

Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions. Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

Activities and societies: Key Coursework: Office Administration Procedures, Business and Professional Communication, Microsoft Office (Word, Excel, PowerPoint, Outlook), Records & File Management, Customer Service & Reception Skills, Scheduling & Calendar Management, Workplace Ethics & Professionalism, Basic Accounting & Data Entry

I completed a practical program focused on developing core administrative and office support skills. Trained in business communication, document preparation, office software applications, records management, and professional workplace conduct. Prepared to handle a wide range of administrative tasks in dynamic office environments.

Activities and societies: Key Topics Covered: PRINCE2® Principles, Themes, and Processes, Project Lifecycle and Governance, Risk, Quality, and Change Management, Roles and Responsibilities in Projects, Planning, Controlling, and Closing Projects, Business Case Development, Tailoring PRINCE2® to Project Environments

I completed foundational training in PRINCE2® project management methodology, focusing on structured project delivery in controlled environments. Gained knowledge of the seven principles, themes, and processes of PRINCE2®, along with key roles, responsibilities, and documentation required for effective project governance and successful outcomes.

Activities and societies: Key Coursework: Medical Terminology, Health Office Procedures, Medical Billing & Coding (ICD-10, CPT), Electronic Health Records (EHR), Medical Law & Ethics, Patient Scheduling & Insurance Claims, Office Technology & Data Management, Anatomy & Physiology Basics

I completed a career-focused program designed to prepare for administrative roles in healthcare environments. Gained knowledge in medical terminology, patient record management, medical billing and coding, office procedures, and healthcare regulations. Developed strong communication, organizational, and technical skills to support clinical operations efficiently.

Activities and societies: Key Coursework: Office Administration Procedures, Business and Professional Communication, Microsoft Office (Word, Excel, PowerPoint, Outlook), Records & File Management, Customer Service & Reception Skills, Scheduling & Calendar Management

I completed a practical program focused on developing core administrative and office support skills. Trained in business communication, document preparation, office software applications, records management, and professional workplace conduct. Prepared to handle a wide range of administrative tasks in dynamic office environments.