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Rosalia Teme

@rosaliateme

Experienced medical receptionist and cashier delivering patient-ready, confidential front-desk care.

What I'm looking for

I’m looking for a medical practice role where I can manage front-desk reception, patient scheduling, and records with confidentiality. I want a supportive team focused on smooth patient flow, accurate administration, and consistent service delivery.

I’m a dedicated and professional Medical Receptionist and Cashier with over 7 years of experience managing patient interactions, appointments, and medical records. I’m known for excellent customer service, organization, and clear communication that keeps medical practices running smoothly.

At Intercare Medical and Dental Centre (May 2018–Present), I greet patients and visitors, handle inquiries by phone or in person, and schedule appointments to ensure timely use of provider time. I maintain patient accounts, manage records through filing and retrieval, and collaborate with medical staff to support seamless patient flow.

Previously, at Mini Med Medical Practice (May 2011–April 2018), I handled reception duties, appointment scheduling for multiple disciplines, and confidentiality-focused reception operations. I also supported medical aid liaison, inventory management, and day-to-day administrative tasks, building a strong foundation in office support and health services management.

Experience

Work history, roles, and key accomplishments

IC

Current

Medical Receptionist & Cashier

Current

Intercare Medical and Dental Centre

May 2018 - Present (8 years 1 month)

Managed front-desk operations including greeting patients, answering inquiries, scheduling appointments, and updating patient accounts while maintaining accurate medical records and confidentiality. Coordinated with medical staff to ensure smooth patient flow and handled cash transactions for payments.

Patient Scheduling Customer Service Medical Aid Liaison Cash Handling Administrative Support Confidentiality

MP

Medical Receptionist

Mini Med Medical Practice

May 2011 - Apr 2018 (6 years 11 months)

Provided reception support by assisting patients with inquiries, scheduling appointments across multiple specialties, and maintaining a clean, organized front desk while protecting patient confidentiality. Liaised with medical aids on payments and patient details and managed office inventory and medical supplies.

Patient Scheduling Medical Aid Liaison Inventory Management Customer Service Administrative Support Confidentiality

SC

Intern

Shoprite Distribution Centre

Nov 2010 - May 2011 (6 months)

Supported office operations by maintaining physical and electronic filing systems, performing data entry, and operating office equipment. Answered telephones and managed messages, facilitated timecard distribution for project employees, and captured store orders for processing.

Data Entry Order Processing Administrative Support Microsoft Office Confidentiality

Education

Degrees, certifications, and relevant coursework

RC

Rosebank College

Diploma in Media Studies and Journalism, Media Studies and Journalism

Completed a Diploma in Media Studies and Journalism at Rosebank College in 2010.

PS

PHL Moraka High School

Grade 12, General Education

Completed Grade 12 at PHL Moraka High School in 2005.

Tech stack

Software and tools used professionally

Gmail

Keep

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