Open to opportunities

Dana Hall

@danahall

Message

I design and deliver enterprise UCaaS/CCaaS and voice solutions, bridging engineering, sales, and customer success.

United States

Message

What I'm looking for

I want to lead enterprise UCaaS/CCaaS and voice-network design and delivery, partnering with sales and implementation teams to execute SIP migrations, contact center call flows, and reliable post-go-live stabilization.

I’m a Senior Unified Communications and Cloud Solutions Architect with 20+ years of experience designing, implementing, and supporting enterprise UCaaS, CCaaS, and VoIP environments. I bring deep expertise across cloud-hosted and on-prem deployments—SBCs, SIP trunking, routing, call flows, IVR, auto attendants, and contact center integrations—so customers can migrate with confidence and stabilize quickly.

In my recent roles, I’ve led technical implementation of cloud communications for SMB and enterprise customers, completing readiness assessments, call flow/IVR design, endpoint provisioning, service turn-ups, testing, cutovers, and post-deployment optimization. I also partner closely with sales and service teams in pre- and post-sales engagements, integrating tools like Microsoft Teams and Salesforce into customer voice workflows while earning strong customer and vendor partner satisfaction. Earlier, I designed global UCaaS and VoIP solutions across US, EMEA, and APAC, authored detailed SOWs, performed root-cause analysis, and created Visio architecture and solution documentation.

Experience

Work history, roles, and key accomplishments

Senior Voice Engineer

Broadvoice

Nov 2021 - Dec 2025 (4 years 1 month)

Led technical implementation of cloud communications solutions, performing voice/data network assessments and designing phone layouts, call flows, IVRs, and number routing for SMB and enterprise customers. Provisioned Polycom and Yealink endpoints, programmed Obitalk ATAs, supported service turn-ups/cutovers, and integrated Microsoft Teams and Salesforce voice workflows.

SIP Trunking Polycom Yealink Obitalk ATAs Voice Integration Salesforce Voice Workflows Network Readiness Assessment Service Cutover Testing

Senior Solution Architect

Eric Ryan Corporation (Renodis)

Aug 2020 - Oct 2021 (1 year 2 months)

Served as sole Senior Solution Architect for the Enterprise Cloud Solutions division, designing UCaaS, CCaaS, SaaS, DaaS, and IoT solutions for first-adopter enterprise customers. Built vendor partnerships, trained sales/executives on UCaaS architecture, and presented technology trends while developing panic button solutions for the hospitality industry.

UCaaS CCaaS Solutions Solution Engineering Sales Enablement Cloud UC Design Panic Button Solution Design Technical Training

Field Solution Architect

CDW

Jan 2019 - Jun 2020 (1 year 5 months)

Acted as UCaaS subject matter expert for customers across Tennessee, Alabama, and Mississippi, supporting and designing collaboration solutions including Webex/Flex/Contact Center, Microsoft Teams, Zoom Phone/Rooms, and RingCentral/8x8/Five9. Built SOW frameworks, demo labs, and pricing models, delivered Cisco and Genesys call flow/IVR configurations, and trained account managers on unified commun

Microsoft Teams Zoom Phone And Rooms RingCentral Genesys Cisco Call Flow Configuration SOW And Pricing Models

Global UCaaS Architect

Intrado

Nov 2012 - Jan 2019 (6 years 2 months)

Designed global UCaaS and VoIP solutions for customers across the US, EMEA, and APAC, supporting enterprise expansion efforts including location rollouts and equipment replacement programs. Architected SIP and MPLS-based solutions and produced enterprise Cisco Commerce Workspace (CCW) configurations and SOWs while performing root-cause analysis and creating solution documentation.

Global UCaaS VoIP Architecture SIP And VoIP Design Cisco UC And Jabber Cisco Webex Flex Spark Cisco Commerce Workspace (CCW)Root Cause Analysis