Garrick Barnett

I am a strategic and results-driven technology leader with a proven track record of transforming underperforming solutions and optimizing complex systems. My expertise lies in leading high-impact teams across voice, contact center, and communication technologies. I am recognized for delivering client success, enhancing profitability, and driving innovation in fast-paced environments.

Throughout my career, I have successfully aligned technology strategies with business goals, maximizing efficiency and client satisfaction. Notable achievements include transforming a failing CCaaS project into a strategic success, reducing client network costs by 40%, and pioneering a proactive solution recovery process that achieved 95% client retention among previously dissatisfied customers.

As a Senior Collaboration Platform Architect at Evotek, I led initiatives to optimize clients' voice and contact center solutions, enhancing profitability and restoring client confidence. My leadership experience includes directing globally dispersed teams and delivering solutions that generate significant annual revenue. I am passionate about mentoring and guiding teams to achieve excellence in customer experience enhancement and process improvement.