Garrick Barnett
@garrickbarnett
Strategic leader specializing in voice and contact center optimization.
What I'm looking for
I am a strategic and results-driven technology leader with a proven track record of transforming underperforming solutions and optimizing complex systems. My expertise lies in leading high-impact teams across voice, contact center, and communication technologies. I am recognized for delivering client success, enhancing profitability, and driving innovation in fast-paced environments.
Throughout my career, I have successfully aligned technology strategies with business goals, maximizing efficiency and client satisfaction. Notable achievements include transforming a failing CCaaS project into a strategic success, reducing client network costs by 40%, and pioneering a proactive solution recovery process that achieved 95% client retention among previously dissatisfied customers.
As a Senior Collaboration Platform Architect at Evotek, I led initiatives to optimize clients' voice and contact center solutions, enhancing profitability and restoring client confidence. My leadership experience includes directing globally dispersed teams and delivering solutions that generate significant annual revenue. I am passionate about mentoring and guiding teams to achieve excellence in customer experience enhancement and process improvement.
Experience
Work history, roles, and key accomplishments
Senior Collaboration Platform Architect
Evotek, Inc.
Oct 2022 - Apr 2024 (1 year 6 months)
Led initiatives to assess and optimize clients' voice and contact center solutions, aligning technology strategies with business objectives. Revitalized a failing CCaaS project and enhanced client profitability by streamlining managed services.
Director of Managed Services
Advanced Network Management (ANM)
Jun 2019 - Oct 2022 (3 years 4 months)
Directed a globally dispersed team of engineers, achieving a 40% increase in profitability through process optimization. Reduced client escalations significantly and delivered solutions generating over $4M in annual revenue.
Sr. Systems Engineer
Advanced Network Management (ANM)
Aug 2016 - Jun 2019 (2 years 10 months)
Architected and deployed advanced collaboration and contact center solutions, achieving significant profitability in service quotes. Delivered solutions generating substantial annual revenue across multiple states.
Collaboration Practice Lead / Director of Operations
Touchbase Global Services
Aug 2016 - Jun 2019 (2 years 10 months)
Directed the Unified Communications & Collaboration practice, leading a team to deliver complex solutions. Standardized operations, improving efficiency and reducing client escalations significantly.
Education
Degrees, certifications, and relevant coursework
Oxford Lane CLC
Certification, Information Technology
1999 - 2000
Completed certifications in CCNA, MCSE, and C++ which provided a strong foundation in networking and systems engineering.
Stephen F. Austin State University
Bachelor of Science, Computer Science
1991 - 1995
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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