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Garrick Barnett

@garrickbarnett

Strategic leader specializing in voice and contact center optimization.

United States

What I'm looking for

I seek a role that fosters innovation, values collaboration, and offers opportunities for professional growth.

I am a strategic and results-driven technology leader with a proven track record of transforming underperforming solutions and optimizing complex systems. My expertise lies in leading high-impact teams across voice, contact center, and communication technologies. I am recognized for delivering client success, enhancing profitability, and driving innovation in fast-paced environments.

Throughout my career, I have successfully aligned technology strategies with business goals, maximizing efficiency and client satisfaction. Notable achievements include transforming a failing CCaaS project into a strategic success, reducing client network costs by 40%, and pioneering a proactive solution recovery process that achieved 95% client retention among previously dissatisfied customers.

As a Senior Collaboration Platform Architect at Evotek, I led initiatives to optimize clients' voice and contact center solutions, enhancing profitability and restoring client confidence. My leadership experience includes directing globally dispersed teams and delivering solutions that generate significant annual revenue. I am passionate about mentoring and guiding teams to achieve excellence in customer experience enhancement and process improvement.

Experience

Work history, roles, and key accomplishments

A(

Sr. Systems Engineer

Advanced Network Management (ANM)

Aug 2016 - Jun 2019 (2 years 10 months)

Architected and deployed advanced collaboration and contact center solutions, achieving significant profitability in service quotes. Delivered solutions generating substantial annual revenue across multiple states.

Education

Degrees, certifications, and relevant coursework

OC

Oxford Lane CLC

Certification, Information Technology

1999 - 2000

Completed certifications in CCNA, MCSE, and C++ which provided a strong foundation in networking and systems engineering.

Stephen F. Austin State University logoSU

Stephen F. Austin State University

Bachelor of Science, Computer Science

1991 - 1995

Tech stack

Software and tools used professionally

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Garrick Barnett - Senior Collaboration Platform Architect - Evotek, Inc. | Himalayas