Daniel Hernandez

Since October 2025, I have been a Unified Communications Engineer at Sortis, a technology consulting firm for telecommunications companies. I manage the Cisco BroadSoft lab, certifying and approving devices (Cisco, Yealink, Grandstream) gateways, SBCs, and PBXs. I handle networks and VoIP (VLANs, SIP trunking), integrate collaboration and call center platforms, automate and monitor systems

Managed and optimized Monjasa's hybrid IT infrastructure, creating a CMDB and knowledge base, reducing monitoring costs by 34%, and maintaining 99.9%+ uptime with sub-15-minute response targets.

Oversaw restaurant technology systems, led POS rollout across 50+ franchise locations reducing transaction times by 20%, and implemented monitoring and network upgrades that cut downtime 30% and costs 15%.

Delivered cloud telephony and guest internet solutions to major hotel chains, supported pre-sales and RFPs, and helped secure contracts expanding portfolio by ~600,000 rooms across 700 hotels.

Led sales and operations for an SMB systems integrator, implemented VoIP across 67 franchises, delivered technical training, and provided pre/post-sales consultancy across networking and virtualization projects.

Supported Cisco and partner solutions across collaboration, wireless, and data center portfolios; drove UCS server sales growth (62%) and network product sales growth (58%), earning Cisco Sales Champion recognition.

Designed, staged, and supported VoIP installations (CUCM/CME/Asterisk) and led technical/support teams, contributing to rapid revenue growth from $500K to $3.2M in seven months.

Designed and supported complex network and unified communications projects as a Cisco Gold Partner, led a team of technicians, and supported NOC operations including BGP and routing changes.

Provided sales, troubleshooting, and technical support, performing system backups, restorations, and virus prevention to maintain customer systems and data integrity.

Managed a 400-PC cyber cafe and led a 22-person team, administered network, proxy, domain controllers, and Active Directory while handling operations, payroll, and inventory.

Completed Cisco Networking Academy coursework in Routing and Switching, Voice, Wireless, and Design focused on networking technologies and practical Cisco skills.

Grade: 3.83

Activities and societies: Cisco

Completed a Bachelor's degree in Computer Science covering core computing fundamentals and systems relevant to IT infrastructure.

Achieved the Microsoft Certified: Azure Administrator Associate certification demonstrating skills in managing Azure subscriptions, resources, and virtual networks.

Achieved Microsoft Certified: Azure Solutions Architect Expert certification validating expertise in designing and implementing Azure solutions.

Earned the Cisco Certified Network Professional (CCNP) certification demonstrating advanced networking knowledge and skills.

Completed Cisco Certified Network Associate (CCNA) certification focusing on networking fundamentals, IP connectivity, and network access.