TB

Open to opportunities

Todd Bates

@toddbates

Telecommunication Engineering Architect with over 20 years of experience.

What I'm looking for

I seek a role that fosters innovation and collaboration, focusing on impactful telecommunications projects.

With over 20 years of experience in telecommunications, I have honed my skills as a Telecommunication Engineering Architect, specializing in the design, installation, and project management of complex communication systems. My career has been marked by a commitment to excellence and a deep understanding of both vendor and customer perspectives, allowing me to support global frameworks effectively.

Throughout my tenure at leading companies such as HCL Technologies and Verizon, I have successfully led numerous projects, including the LAN/WAN transformation for 10,000 retail locations and the modernization of Unified Communications for a multi-state call center. My ability to communicate clearly and collaborate with diverse teams has been instrumental in achieving project goals and delivering value to the organization.

Experience

Work history, roles, and key accomplishments

HT

Current

Principal Engineer, Lifecycle Architecture & Engineering

Current

HCL Technologies

Nov 2023 - Present (1 year 6 months)

Responsible for design and transformation of LAN/WAN for a dedicated Fortune 500 account, focusing on cloud-managed solutions and new store implementations.

Cloud Management Project Management Telecommunications Vendor Management Technical Documentation Team Collaboration

VC

Principal Engineer, Lifecycle Architecture & Engineering

Verizon Corporation

Oct 2017 - Oct 2023 (6 years)

Led LAN/WAN transformation for 10,000 retail locations, utilizing Aruba, Versa, and Cradlepoint devices, including design and implementation for robotic fulfillment centers.

Aruba Project Management Telecommunications Technical Documentation Team Collaboration

VC

Voice Engineer, Lifecycle Architecture & Engineering

Verizon Corporation

Oct 2017 - Oct 2023 (6 years)

Managed design and implementation of Unified Communications for a Fortune 500 account, including a voice refresh program across multiple locations.

Unified Communications Voice Project Management Vendor Management Telecommunications Technical Documentation Team Collaboration

FC

Telecom Engineering Architect

Fiserv Corporation

Apr 2006 - Oct 2023 (17 years 6 months)

Provided strategic direction for Telephony and Unified Communications, supporting design processes and managing large-scale office relocations.

Telecommunications Unified Communications Project Management Vendor Management Technical Documentation Team Collaboration

CS

Sales Engineer

Cincinnati Bell Technology Solutions

Jan 2005 - Jan 2006 (1 year)

Designed and evaluated Avaya Business Communication systems, providing presales support and implementation for large transportation projects.

Sales Engineering Project Management Technical Support Networking Telecommunications Design

CB

Installation Technician

Cincinnati Bell

Jun 1996 - May 2005 (8 years 11 months)

Installed and maintained Avaya/Lucent PBX systems, developing customer relationships and project management skills.

Project Management Customer Relations Management Telecommunications Technical Support Networking Maintenance

KC

Support Analyst

Key Services Corporation

Jul 1993 - Jun 1996 (2 years 11 months)

Designed and supported software translations for Lucent G3R systems, supervising remote analysts and supporting telephony operations.

Software Design Project Management Team Leadership Telecommunications Technical Documentation Customer Support

MS

Lead Call Center Analyst

Macy’s Credit Services

Jan 1989 - Jul 1993 (4 years 6 months)

Managed software design for call center operations, enhancing relationships with vendors and internal customers.

Call Center Operations Software Design Telecommunications Project Management Technical Support Team Collaboration

Education

Degrees, certifications, and relevant coursework

WU

Wright State University

Bachelor of Arts, Communication

Tech stack

Software and tools used professionally

Aruba

Avaya

Root Cause

Genesys

Availability

Open to opportunities

Location

United States

Authorized to work in

Job categories

Telecommunications Engineer Project Manager Technical Architect

Skills

Telecommunications Project Management Unified Communications Cloud Data Solutions Vendor Management Network Architecture Call Center Operations Automation Lync Aruba Avaya Root Cause Genesys

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