Open to opportunities

Dana' Dabney

@danadabney

Customer success and operations professional with 6+ years resolving complex issues, coordinating teams, and improving processes remotely.

United States

Message

What I'm looking for

I’m looking for a customer-success or service role where I can partner cross-functionally, manage confidential records carefully, and continuously improve support processes in a fast-paced remote environment.

I’m a versatile customer success, operations, and HR professional with 6+ years supporting customers, employees, and business partners in fast-paced remote environments. I build strong relationships, resolve complex issues by collaborating across internal departments, and maintain accurate documentation and follow-up.

In my recent work as a Service Consultant, I manage a high volume of customer interactions while balancing competing priorities to meet service expectations. Previously, as an HR Specialist at Chewy, I supported employees as a trusted point of contact—handling confidential records, accommodations, leave administration, attendance matters, and sensitive policy communication with care and discretion.

Experience

Work history, roles, and key accomplishments

Current

Service Consultant

Current

Progressive Insurance

Jan 2022 - Present (4 years 6 months)

Provided high-volume customer support by resolving complex issues through collaboration with internal departments. Maintained detailed documentation and customer records while balancing competing priorities to meet service expectations.

Customer Support Client Relations Customer Service Case Management Documentation Cross Functional Collaboration Problem Solving Communication Time Management Remote Work

Life Insurance Underwriting Assistant

Progressive Insurance

Dec 2024 - Jan 2026 (1 year 1 month)

Processed confidential applicant information while maintaining compliance and audit-ready documentation. Coordinated with underwriting teams to ensure timely, accurate case completion and issue resolution.

Confidentiality Documentation Compliance Case Management Cross Functional Collaboration Problem Solving Communication

HR Specialist

Chewy

Jan 2019 - Jan 2022 (3 years)

Served as a trusted point of contact for employees, resolving HR questions and supporting HR processes. Managed confidential records and handled accommodations, leave administration, attendance matters, and policy communication.