Leanne Shannon

I am an experienced Customer Success Advocate and Account Support Specialist with a strong background in providing exceptional customer service. My journey has taken me through various roles where I have honed my skills in communication, problem-solving, and conflict resolution. Currently, I am volunteering as an Assistant to the Social Services Coordinator, where I support elderly residents by organizing activities and providing companionship, ensuring their emotional and practical needs are met.

In my professional career, I have worked with notable companies such as Chewy and General Motors Financial Company. At Chewy, I excelled in responding to customer inquiries and resolving issues with empathy and professionalism. My role involved educating customers about products and services while maintaining detailed records of interactions. Previously, at General Motors, I managed customer accounts in a high-volume call center, consistently exceeding performance metrics and improving customer satisfaction through effective communication and support.