Damola Akinyemi

Delivered end-to-end support for employee queries related to pay, absence, policies, benefits, and HR data using ServiceNow Case Management. Executed employee lifecycle transactions in Workday and conducted audits of HR systems to ensure data accuracy and compliance.

Managed HR administrative end-to-end absence and termination processes across 26 EMEA countries. Updated Standard Operating Procedures and supported project teams to streamline knowledge-based articles.

Supported HRIS transformation project as part of Workday testing team and provided operational support for onboarding, maternity, leavers, and reference requests. Generated ad-hoc reports to support business initiatives.

Handled HR administrative tasks including right to work verifications, onboarding, and training assignments. Maintained high accuracy in HRIS HiBob and created process guides to simplify complex procedures.

Provided generalist administrative support to HR Business Partner function and responded to employee inquiries regarding HR policies and benefits. Managed HRIS Workday and supported vendor transformation projects.

Built relationships with recruiters and hiring managers to set up job requisitions in Workday. Managed calendar for recruitment strategy meetings and ensured adherence to position management principles.

Delivered service excellence for key HR processes within a Shared Service model, managing high volume caseloads and liaising with internal and external clients. Initiated and monitored background checks and onboarded new hires onto Workday.

Secured role in HR Support Centre following networks built, further aligning with career goals.

BA (Hons) in Business and Human Resources Management from Middlesex University, completed in 2014.

Introductory Certificate in Customer Service from City & Guilds, completed in 2014.