Damilola Akinyelu
@damilolaakinyelu
Customer-focused communications professional skilled in conflict resolution and technical support.
NigeriaWhat I'm looking for
I am a dedicated communications professional with hands-on experience in customer service, technical troubleshooting, and client education within financial services and education sectors. I excel at managing high-priority escalations, onboarding customers to digital platforms, and documenting outcomes in CRM systems.
My background includes frontline POS support and classroom teaching during NYSC, where I developed strong interpersonal, lesson-planning, and record-keeping skills. I combine empathetic communication with analytical problem-solving to improve customer experience and operational efficiency.
I am seeking opportunities where I can apply my skills in customer success, technical support, and client training to drive measurable improvements and contribute to organizational growth.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Mactay Consulting Limited
Feb 2024 - Present (2 years)
Manage and resolve complex customer escalations end-to-end for FirstBank clients, lead onboarding for new customers on digital banking platforms, and coordinate with internal teams to deliver seamless banking experiences while documenting outcomes in the CRM.
Customer Service Officer
Executive Global Project Resources
Feb 2024 - Jan 2025 (11 months)
Managed complex customer escalations end-to-end, led onboarding for new customers on digital banking platforms, and documented interactions in CRM to ensure timely, compliant resolutions.
POS Support Officer
Mactay Consulting Limited
Dec 2023 - Jan 2024 (1 month)
Served as primary in-house expert for POS systems, troubleshooting hardware and software issues, escalating technical faults to IT, and ensuring accurate daily sales and reconciliation.
Classroom Teacher
Gloryville Children School
Nov 2022 - Nov 2023 (1 year)
Planned and delivered differentiated lessons across core subjects during NYSC year, adapted resources to diverse learner needs, and maintained accurate records of pupil progress and attendance.
Education
Degrees, certifications, and relevant coursework
TETai Solarin University of Education
Bachelor of Education, English Language
2017 - 2021
Completed a Bachelor of Education in English Language focusing on pedagogy and curriculum-aligned instruction from 2017 to 2021.
Iganmode Grammar School
Senior Secondary School Certificate (WASSCE), Secondary Education
2010 - 2016
Completed the West African Senior School Certificate Examination (WASSCE) with a focus on core secondary education subjects.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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