Damian Rodriguez

I’m a customer operations and logistics professional with 5+ years of experience across logistics, account management, and high-volume order processing. I focus on accuracy, responsiveness, and building strong client relationships that hold up in fast-paced environments.

In my current role as a Customer Service Analyst at Mann + Hummel, I process and maintain data for 50+ customer accounts, ensuring order accuracy across credits, debits, and shipment records. I’ve also helped strengthen client retention through consistent follow-up and personalized support, resolving 95% of shipping discrepancies on first contact while supporting 98% of orders delivered on time.

Previously, as a Dispatcher at TMC Transportation, I oversaw operations for a fleet of 22 trucks and improved on-time deliveries by 30% through optimized scheduling and route planning. I coordinated delivery schedules to support revenue goals and partnered with payroll and accounting to reduce payroll errors by 20% by ensuring accurate driver hours and trip data.

Before that, I served in the United States Army as an Infantryman and was promoted to Team Leader, supervising and mentoring a 4–5 member team in high-pressure operational environments. I trained others on procedures, safety protocols, and performance expectations—skills I bring today to disciplined execution, cross-functional coordination, and continuous improvement.