Open to opportunities

Sunita Idugboe

@sunitaidugboe

Logistics and customer service leader with 7+ years resolving complaints, improving delivery performance, and strengthening client relationships.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can blend logistics planning with customer-focused support—owning escalation, resolving complaints quickly, and improving delivery performance. I want a fast-paced team that values communication, accountability, and continuous operational improvements.

I’m a dedicated Customer Service and Client Relationship professional with 7+ years of experience spanning customer support, complaint resolution, account management, and sales support within fast-paced environments. I bring empathy, professionalism, and strong communication skills to every interaction—whether handling high-volume inquiries or serving as a calm escalation point for critical operational challenges.

In my current role as an Assistant Transport Logistics Manager, I coordinate transport schedules and fleet operations to support reliable, on-time deliveries and excellent customer satisfaction. I manage drivers and logistics personnel, resolve client complaints and vehicle disruptions, maintain safety and regulatory compliance, and prepare operational reports—while continuously improving efficiency through better planning, communication, and documentation.

Experience

Work history, roles, and key accomplishments

Current

Assistant Transport Logistics Manager

Current

Osariemen Motors

Apr 2021 - Present (5 years 4 months)

Provided administrative and operational support by coordinating transport schedules and fleet operations to support on-time deliveries and customer satisfaction. Managed logistics personnel, resolved critical escalations and client complaints, ensured transportation safety/regulatory compliance, and prepared operational reports.

Fleet Operations Driver Management Escalation Management Complaint Resolution Safety Compliance Operational Reporting Customer Satisfaction Administrative Support Problem Solving Time Management

Transportation Planner

Osariemen Motors

Aug 2018 - Apr 2021 (2 years 8 months)

Planned and coordinated transportation schedules and fleet dispatch operations, including route planning and assignment of vehicles based on delivery requirements. Tracked shipments, addressed delays and disruptions, calculated transportation costs, and prepared reports on costs, delivery times, and fleet efficiency.

Transportation Planning Fleet Dispatch Route Planning Shipment Tracking Incident and Delay Resolution Transportation Cost Calculation Operational Efficiency Reporting Process Improvement Problem Solving Time Management

Customer Sales Representative

Gkfx Markets Limited

Feb 2014 - Aug 2016 (2 years 6 months)

Contacted prospective clients via phone, email, and social media to explain forex trading products and convert leads into active trading accounts. Built long-term client relationships, handled inquiries and concerns, assisted with account opening and verification, and met monthly and quarterly sales targets.

Lead Generation Customer Relationship Management Forex Product and Service Support Sales Targets Sales Support Customer Profiling Time Management

Customer Service Representative

Ntech Professional Service Ltd

Nov 2012 - Apr 2013 (5 months)

Handled inbound customer calls by resolving issues at first contact and booking appointments for gas, electricity, and appliance installations, repairs, and maintenance. Managed customer account-related requests and records, handled complaints, provided information on products/services/tariffs/billing, followed up to ensure resolution, and escalated complex cases as needed.