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Daman Preet Singh

@damanpreetsingh1

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Operations Lead at Classplus who streamlined app releases and sustained zero developer-account suspensions.

India

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At Classplus, I owned platform operations for 60+ developer accounts, 50,000+ apps, and 1,200+ consoles. I defined a release workflow that Technology automated into a central platform, reducing time per app from about 30 minutes to 10–15 minutes.

I built centralized violation tracking and proactive policy monitoring, sustaining zero developer-account suspensions from 2023 to 2026. I also coordinated directly with Google Play teams to restore 4–5 suspended accounts, each supporting 700+ apps, typically within a week.

Earlier at Classplus, I managed Android and iOS app delivery and designed a sales-to-delivery process that Technology converted into an in-house CRM workflow. Across my operations work, I’ve developed SOPs, supported teams and customers, and partnered with Product and Technology to address recurring issues.

Experience

Work history, roles, and key accomplishments

Operations Lead – Business Operations

Classplus

Mar 2020 - Sep 2026 (6 years 6 months)

Owned platform operations for 60+ developer accounts, 50,000+ apps, and 1,200+ consoles. Defined release workflows, built violation tracking, and sustained zero developer-account suspensions from 2023 to 2026.

Manager – Backend Operations

Classplus

Feb 2018 - Mar 2020 (2 years 1 month)

Owned end-to-end Android and iOS app delivery as primary Backend Operations lead. Replaced WhatsApp coordination with Google Forms workflows and designed the sales-to-delivery operating process.

Google Form Google Sheets In House CRMs Android iOS Operations Management Process Design Workflow Automation Stakeholder Management Sales Operations

Assistant Manager – Sales, Libra

Vakilsearch

Dec 2016 - Jan 2018 (1 year 1 month)

Managed customer acquisition through the sales cycle, from prospect qualification to closure. Supported customer onboarding through requirement coordination and issue resolution.

Sales Customer Acquisition Onboarding Requirement analysis Issue Resolution

Client Services Specialist

Hiree

Jan 2015 - Dec 2016 (1 year 11 months)

Provided client services support.

Senior Executive – Franchisee Operations

Hafele India Pvt. Ltd.

Aug 2014 - Jun 2015 (10 months)

Audited franchise operations against company standards and worked cross-functionally to resolve operational bottlenecks. Coordinated franchisee training, store launches, visit reporting, and action plans.

Franchise Operations Audit Training Coordination Reporting

Technical Support Head – North

Cartridge World

Apr 2011 - Aug 2014 (3 years 4 months)

Led a 30-member technical support team serving franchise operations across North India. Standardized partner capability through training, manuals, and SOPs while coordinating inventory and technical requirements.

Technical Support Team Leadership Training SOP Development Inventory Management