Looking for a job

Damanjit Singh grewal

@damanjitsinghgrewal

Message

I lead courier operations, improve service accuracy, and resolve customer and delivery issues.

Canada

Message

I lead daily warehouse and delivery operations at Ace Courier Services Ltd, helping ensure accurate, timely service for customers.

Over more than seven years, I've progressed from Warehouse Associate to Supervisor and Assistant Operations Manager. I handle customer escalations, shipment tracking, reporting, documentation, inventory verification, and coordination with drivers.

I also train staff on service standards, safety, and accurate documentation. My background includes customer service, cash handling, POS operations, and multilingual support in English, Punjabi, and Hindi.

Experience

Work history, roles, and key accomplishments

Current

Assistant Operations Manager

Current

Ace Courier Services Ltd

Jun 2021 - Present (5 years 4 months)

Lead daily warehouse and delivery operations, ensuring accurate and timely service. Handle customer inquiries and escalations, train staff, and use computer systems for tracking and reporting.

Customer Service Operations Management Team Leadership Training Shipment Tracking Reporting Microsoft Word Excel

Supervisor

Ace Courier Services Ltd

Sep 2019 - Jun 2021 (1 year 9 months)

Supervised warehouse associates to meet service and accuracy targets. Acted as point of contact for drivers and customers, monitored inventory, and managed walk-in customer interactions.

Supervision Inventory Management Customer Service Documentation problem resolution

Warehouse Associate

Ace Courier Services Ltd

Oct 2016 - Aug 2019 (2 years 10 months)

Processed incoming and outgoing parcels with focus on accuracy and on-time delivery. Used scanners and computer systems to track shipments and assisted customers with drop-offs and pickups.

Shipping and Receiving Scanning Shipment Tracking Customer Service Problem Solving

Cashier / Customer Service Associate

Saini Video Store

Sep 2016 - Jan 2017 (4 months)

Delivered exceptional customer service, handled cash and POS operations, managed inventory and displays, and resolved customer inquiries to ensure positive outcomes.

Customer Service Cash Handling POS Inventory Management problem resolution