Open to opportunities

Smile Anand

@smileanand

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Detail-oriented operations professional with expertise in materials management.

Canada

Message

What I'm looking for

I am seeking a role that values safety and efficiency, offering opportunities for growth and leadership.

I am a detail-oriented and safety-focused operations professional with over 5 years of experience in materials management, inventory planning, and supervising unionized workforces across public-sector and institutional environments. My expertise lies in contract oversight, warehouse coordination, and asset tracking, complemented by a strong knowledge of ERP systems and stock control.

Throughout my career, I have successfully managed service delivery schedules and stock needs for major operations, ensuring compliance with collective agreements and safety protocols. I am bilingual in English, Punjabi, and Hindi, which enhances my ability to communicate effectively in diverse environments. My certifications in Project Management, WHMIS, CPR/AED, and CCNA further underscore my commitment to professional development and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Resource Planner

Current

ASP Inc.

Jan 2024 - Present (1 year 7 months)

Led staffing and asset coordination for TTC union contracts, Toronto shelters, and other city-managed facilities. Managed service delivery schedules and stock needs for Toronto Pearson, Billy Bishop, and Winnipeg airport operations.

Staffing Asset Coordination Contract Management Service Delivery Inventory Management ERP Systems Invoicing

Assistant Supervisor – Security Operations

Paragon Security

Jan 2024 - Present (1 year 7 months)

Oversaw 24/7 campus safety operations, incident reports, and team deployment. Managed surveillance logs, shift reporting, and emergency protocol execution.

Incident Reports Deployment Surveillance Security Operations Risk Management Compliance Training

Operations Manager

Chocolate and Love

Jan 2023 - Present (2 years 7 months)

Directed inventory levels, resource allocation, and cost control across two production facilities. Tracked inbound/outbound materials and coordinated cross-departmental logistics.

Inventory Management Resource Allocation Cost Control Logistics Materials Tracking Supply Chain Management Production Management Budgeting Operations Management

Event Security Specialist

Sword Security

Jan 2022 - Present (3 years 7 months)

Ensured crowd control and site safety at high-volume public venues. Enforced emergency and evacuation protocols.

Crowd Control Public Venue Security Risk Assessment Incident Response Communication Teamwork Security Operations

General Manager

Symposium Café

Jan 2020 - Present (5 years 7 months)

Managed a team of 37+ staff across locations, ensuring compliance with health/safety and food handling protocols. Oversaw supplier relations, cost reporting, and workforce performance metrics.

Team Management Performance Metrics Workforce Management Customer Service Operations Training

Sr. Technical Support Advisor

Concentrix Technologies

Jan 2019 - Present (6 years 7 months)

Provided Tier-2 technical troubleshooting and documented all support cases in compliance-heavy environments. Ensured adherence to strict protocols while resolving complex technical issues.

Technical Troubleshooting Documentation Compliance Customer Support Problem Solving IT Support Software support Communication

Education

Degrees, certifications, and relevant coursework

Mohawk College

Diploma, Protection, Security & Investigation

2023 - 2024

Completed a diploma in Protection, Security & Investigation, focusing on security operations and investigative techniques. Gained knowledge in risk assessment, emergency protocols, and surveillance.

Mohawk College

Diploma, Computer Systems Technician – Network Systems

2018 - 2019

Obtained a diploma in Computer Systems Technician – Network Systems, specializing in network infrastructure and system administration. Developed skills in troubleshooting, network security, and hardware maintenance.