Harjot Saini
@harjotsaini
I lead plant and logistics operations, improving safety, workflow efficiency, and package delivery performance.
CanadaWhat I'm looking for
At Canada Post, I lead 20 unionized employees and oversee plant operations to keep mail and package processing on target. I use KPI monitoring, training, and performance evaluations to improve efficiency and reduce delays.
Previously at FedEx Ground, I managed sorting and delivery operations, allocated staff and equipment, and launched action plans that reduced workplace incidents by 15%. I also developed training programs for package handlers focused on safety, equipment handling, and productivity.
Experience
Work history, roles, and key accomplishments
Lead a team of 20 unionized employees in daily operations, ensuring compliance with company standards and regulatory requirements. Oversee plant operations, optimizing mail and package processing to meet delivery targets.
Managed daily operations, including sorting and delivery of packages, ensuring efficiency and compliance with company policies. Analyzed KPIs to identify performance gaps, initiating action plans that resulted in a 15% reduction in workplace incidents.
Developed and implemented training programs for new package handlers, ensuring adherence to safety standards and operational procedures. Provided hands-on instruction and performance assessments to enhance trainee productivity.
Delivered service through phone, email, and chat, addressing customer inquiries and resolving issues to ensure high customer satisfaction. Diagnosed and efficiently solved customer problems, exceeding KPIs such as call handling time and resolution rates.
Education
Degrees, certifications, and relevant coursework
Yorkville University
Bachelor of Business Administration, Project Management
2019 - 2021
Bachelor of Business Administration with a focus on Project Management from Yorkville University, 2019 to 2021.
Chandigarh University
Bachelor in Mechanical Engineering, Mechanical Engineering
2015 - 2018
Bachelor in Mechanical Engineering from Chandigarh University, India, 2015 to 2018.
Chandigarh University
Diploma in Mechanical Engineering, Mechanical Engineering
2012 - 2015
Diploma in Mechanical Engineering from Chandigarh University, India, 2012 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Skills
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