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Ahmed Shafee

@ahmedshafee

Logistics Operations Manager with expertise in supply chain optimization.

Canada
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What I'm looking for

I am looking for a role that fosters innovation and allows for career growth.

I am a Logistics Operations Manager with over 5 years of experience in optimizing supply chain and logistics processes. My expertise lies in communication, quality assurance, and data analysis, which I leverage to enhance operational efficiency and customer satisfaction. I have a proven track record of integrating innovative solutions and leading teams to achieve strategic improvements and operational excellence.

Currently, I work at FedEx, where I optimize transport data to boost dispatch efficiency and enhance delivery timelines. I have successfully integrated AI for smarter routing, which has elevated customer satisfaction and delivery accuracy. My role also involves overseeing package operations to ensure precise and timely deliveries, managing team performance through strategic training, and preparing detailed reports to guide operational improvements.

Previously, I worked as a Call Centre Representative and a Receptionist, where I developed skills in customer service and communication. I implemented strategies that reduced wait times and improved first-call resolution, contributing to enhanced customer loyalty. My educational background includes a BCom from Concordia University, which I am currently pursuing, and a high school diploma from Lester B. Pearson High School.

Experience

Work history, roles, and key accomplishments

MA

Receptionist

Marriott

May 2018 - Present (7 years 3 months)

Utilized excellent problem-solving skills to handle guest complaints effectively, ensuring high levels of guest satisfaction and loyalty. Managed guest check-ins and check-outs efficiently to minimize wait times and enhance overall guest experience.

Education

Degrees, certifications, and relevant coursework

Concordia University logoCU

Concordia University

Bachelor of Commerce, Commerce

2025 -

Currently pursuing a Bachelor of Commerce degree.

LS

Lester B. Pearson High School

High School Diploma, General Studies

2019 - 2021

Completed coursework with a focus on innovative teaching methodologies and educational technologies.

Tech stack

Software and tools used professionally

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Ahmed Shafee - Logistics Operations Manager - FedEx | Himalayas