Ahmed Shafee

I am a Logistics Operations Manager with over 5 years of experience in optimizing supply chain and logistics processes. My expertise lies in communication, quality assurance, and data analysis, which I leverage to enhance operational efficiency and customer satisfaction. I have a proven track record of integrating innovative solutions and leading teams to achieve strategic improvements and operational excellence.

Currently, I work at FedEx, where I optimize transport data to boost dispatch efficiency and enhance delivery timelines. I have successfully integrated AI for smarter routing, which has elevated customer satisfaction and delivery accuracy. My role also involves overseeing package operations to ensure precise and timely deliveries, managing team performance through strategic training, and preparing detailed reports to guide operational improvements.

Previously, I worked as a Call Centre Representative and a Receptionist, where I developed skills in customer service and communication. I implemented strategies that reduced wait times and improved first-call resolution, contributing to enhanced customer loyalty. My educational background includes a BCom from Concordia University, which I am currently pursuing, and a high school diploma from Lester B. Pearson High School.